Registration - Customer Service - Certstaffix Training


Event Date: 9/25/2023
10:00 AM - 5:00 PM Daily (Eastern Time)

Held Live Online via Zoom

Registration Deadline - 09/10/2023


No fees available

Event Overview

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.


Course Objectives:

In this course, you will explore the background and techniques of customer interactions.
You will:

  • Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel.
  • Identify the major trends in customer service today and the combination of criteria required for customer satisfaction.
  • Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions.
  • Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers.
  • Identify remote customer service communication channels and apply remote customer service best practices.
  • Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues.
  • Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.

Course Features:

Live Instructor Teaching

Certificate of Completion

Digital Badge

Courseware: Print

Free 6 Month Online Retake

Hands-On Learning?: Yes

Software Lab Included?: N/A



Public Classes Delivery Method

Learn From an Instructor Live Online

Certstaffix Training public classes are taught by live instructors to you in the comfort of your home or work. Attend our live online, instructor-led classes from the convenience of your location and avoid travel.

How It Works

When you attend our public live online classes, Certstaffix Training provides any required software in a web browser (during class) and ships any courseware (if applicable) directly to you before class start.

  • A live instructor teaching you online via Zoom
  • Hands-on learning with the software or skill you are being taught
  • Interaction with all students in the class
  • Any needed software for the class is provided in online lab
  • Easy Q&A. Classes are kept small to have time for student questions

Have more than 10 students needing this course? Contact Us for bulk pricing.

Start your training today!