Salesforce.com: Administrator (Classic) Course
Course Features:
Live Instructor Teaching
Certificate of Completion
Courseware: Print
Hands-On Learning?: Yes
Software Lab Included?: No
Delivery Methods:
Live Online
Individuals and Groups
@ Your Location or Our Labs
Onsite for Teams
Group Teams
@ Your Organization
How Online Classes Work? - Learn How Our Live Online Classes Work
Course Overview
This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real-world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy, and roles, sharing rules, account teams, sales teams, and queues. The object model related to Salesforce automation, marketing automation, and service are thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the "out of the box" Salesforce application. If you use the Non-Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.
Course Notes
This course will cover the Classic version of Salesforce. Course available for private group training only. Salesforce Classic is a legacy version. We offer public classes for the new version, Lightning only.
Target Student
People with a strong technical background, such as system administrators, developers, or consultants, who have experience with another CRM or ERP system and are looking to quickly develop equivalent skills on Salesforce.
Knowledge Prerequisites
To ensure your success in this course, you should possess end-user skills such as creating and managing opportunities, or have basic administrative experience such as setting up or managing the Sales Cloud® (Accounts, Contacts, opportunities, and so forth). You can obtain this level of skills and knowledge by taking the following course:
Salesforce.com for Sales Representatives (Classic)
Related Certifications
Salesforce Certified Administrator Certification