Public Class Policies and Conditions

When you enroll into our public classes or self-paced eLearning classes, you agree to our public class policies and conditions on this page. This also includes public instructor-led cancellation/reschedule/no show policies that are time sensitive.

Public Instructor-led Classes

I understand:

  • Certstaffix® Training classes are live, hands-on training with your instructor teaching from a remote location. If not familiar with this format see our Remote Instructor-led page.
  • Payment: If paying by check - Payment is due 15 days from this registration request. To request alternative payment terms, you must call 888-330-6890. If you have submitted a late registration, less than 15 days before your class start date, we require immediate payment. If we have not received your payment by the due date, we may reschedule/cancel your enrollment. We will inform you prior to making any changes to your registration.
  • I can cancel my registration without penalty or charge provided I give Certstaffix® Training notice of 18 days or more before the first day of my class. Less than 18 days notice before class start date will be due no refund. I have one (1) opportunity to use Certstaffix Training Make-Up policy to have those funds applied to a later class date.
  • If I request to reschedule my registration less than 18 days before the first day of my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.
  • If I no show to my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.
  • There are No Refunds on Training Vouchers & Course Combos: Pre-paid training vouchers and instructor-led course bundles are not eligible for refunds once payment is received, due to a discount being given. However, you may reschedule your class(es) if needed.
  • Any Eligible Refunds will be made only to the original form of payment and payee on a class registration. If any books were already sent, that amount will be deducted from the refund total.
  • If I enroll less than 15 days before class start and the class has a book, I agree with the late registration policy provided during the time of registration.
  • Free Retakes: I may retake an instructor-led class for free, within 6 months of my first class attendance.
  • Should Certstaffix® Training need to cancel my class due to insufficient enrollment, or postpone it due to events beyond their control, Certstaffix® Training will notify registered students as soon as possible. In such cases, the student may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.


Self-Paced eLearning Classes

I understand:

  • I am purchasing Self-Paced eLearning.
  • Login information is emailed promptly to each student individually:
    • Immediately - if paid by credit card at checkout
    • Upon Payment Received - if paying by check or PO
    • Each student will receive their individual login instructions by email to the address(es) provided during registration checkout
  • Access to eLearning is for 6 months from issuance date.

eLearning End User Terms

When you purchase an elearning course, you are purchasing a non-exclusive license to use that course consistent with the purchased license type. You do not acquire ownership in any intellectual property rights, including all copyright, trademarks, designs and patents whether registered or unregistered, and all other intellectual property, software and goodwill relating to the courses. No rights of publicity, brand usage or trademark usage may be permitted for any course for any purposes unless specifically permitted in writing by the content creator. All course seats are sold for single person usage only and not to be broadcast, or otherwise shared.

You agree not to copy, record, edit or alter or otherwise interfere with the courses. This shall include without limitation: a) not using recording equipment to record during playback of the courses; b) not overlaying the courses with other audio, video or images or distorting the quality of the training programs; and c) not removing, editing or otherwise interfering with (or attempting to remove, edit or otherwise interfere with) any names, marks, logos or branding on the courses.

You agree not to (or attempt to) interfere with or disrupt the proper operation of the courses, including (but not limited to) not knowingly or negligently transmitting files that may interrupt, damage, destroy or limit the functionality of any computer software, hardware, systems or networks, including (without limitation) corrupted files or files that contain viruses, trojans, worms, spyware or other malicious content.

You may not use the courses for any purpose other than for the purpose for which it has been provided and you agree not to use the courses for illegal or inappropriate purposes. In particular, you agree that you will not use the courses to do any of the following: a) convey any false, unlawful, harassing, defamatory, abusive, hateful, racial, threatening, harmful, vulgar, obscene, seditious or otherwise objectionable or offensive material of any kind or nature; b) carry out any commercial business, send any unsolicited commercial emails, advertise or offer to sell any goods or services or conduct or forward surveys, contests or chain letters; c) falsify the origin or source of any content or other material; d) remove, editing or otherwise interfere with any names, marks, logos or branding on the courses; e) interfere with or disrupt the proper operation of courses, hardware, software, networks or courses; or f) use any logo of any content creator for branding purposes, marketing, or in any public gathering, including for any presentation unless otherwise provided explicit permission to do so by the content creator.

Your right to access and use the courses may not be assigned, transferred or sublicensed by you.

A license is deemed consumed upon initial launch of a course.

Certstaffix does not make any warranties or representations of any kind as to the courses, and disclaims any and all responsibility or liability for the content, completeness, accuracy, legality, non-infringement, reliability, or availability of information or materials displayed on, or delivered. You are responsible for conducting your own research before choosing a course. This is the case even in the event that you request assistance in selecting courses. Certstaffix’s cumulative liability for any claim will be limited to the fees received via the sale of courses over the preceding 12 months.

To the extent permitted by applicable law, you agree to release and waive any and all claims and/or liability against Certstaffix arising from your use of the courses. You also agree to defend, indemnify, and hold harmless Certstaffix from and against any and all claims, damages, obligations, losses, liabilities (including attorney’s fees) arising from: (i) your use of and access to the courses in breach of these terms; and (ii) any act by you that violates any intellectual property rights of Certstaffix or any content creator.

Certstaffix retains the right to substitute substantially similar courses for those initially selected as necessary. Certstaffix also reserves the right to remove courses from the marketplace, and will endeavor to provide at least 30 days prior notice of any removal.

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