Public Class Policies and Conditions

When you enroll into our public classes or self-paced eLearning classes, you agree to our public class policies and conditions on this page. This also includes public instructor-led cancellation/reschedule/no show policies that are time sensitive.

Public Instructor-led Classes

I understand:

  • Certstaffix® Training classes are live, hands-on training with your instructor teaching from a remote location. If not familiar with this format see our Remote Instructor-led page.
  • Payment: If paying by check - Payment is due 15 days from this registration request. To request alternative payment terms, you must call 888-330-6890. If you have submitted a late registration, less than 15 days before your class start date, we require immediate payment. If we have not received your payment by the due date, we may reschedule/cancel your enrollment. We will inform you prior to making any changes to your registration.
  • I can cancel my registration without penalty or charge provided I give Certstaffix® Training notice of 18 days or more before the first day of my class. Less than 18 days notice before class start date will be due no refund. I have one (1) opportunity to use Certstaffix Training Make-Up policy to have those funds applied to a later class date.
  • If I request to reschedule my registration less than 18 days before the first day of my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.
  • If I no show to my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.
  • There are No Refunds on Training Vouchers & Course Combos: Pre-paid training vouchers and instructor-led course bundles are not eligible for refunds once payment is received, due to a discount being given. However, you may reschedule your class(es) if needed.
  • Any Eligible Refunds will be made only to the original form of payment and payee on a class registration. If any books were already sent, that amount will be deducted from the refund total.
  • If I enroll less than 15 days before class start and the class has a book, I agree with the late registration policy provided during the time of registration.
  • Free Retakes: I may retake an instructor-led class for free, within 6 months of my first class attendance.
  • Should Certstaffix® Training need to cancel my class due to insufficient enrollment, or postpone it due to events beyond their control, Certstaffix® Training will notify registered students as soon as possible. In such cases, the student may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

 

Self-Paced eLearning Classes






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