Public Class Policies and Conditions

Public Instructor-led Classes

I understand:

• Certstaffix® Training classes are live, hands-on training with your instructor teaching from a remote location. If not familiar with this format see our Remote Instructor-led page.

• Payment: If paying by check - Payment is due 15 days from this registration request. To request alternative payment terms, you must call 888-330-6890. If you have submitted a late registration, less than 15 days before your class start date, we require immediate payment. If we have not received your payment by the due date, we may reschedule/cancel your enrollment. We will inform you prior to making any changes to your registration.

• I can cancel my registration without penalty or charge provided I give Certstaffix® Training notice of 18 days or more before the first day of my class. Less than 18 days notice before class start date will be due no refund. I have one (1) opportunity to use Certstaffix Training Make-Up policy to have those funds applied to a later class date.

• If I request to reschedule my registration less than 18 days before the first day of my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.

• If I no show to my class, I will be charged 100% the course fee and am not entitled to a refund. I have one (1) opportunity to use Certstaffix® Training Make-Up policy to have those funds applied to a later class date.

• There are No Refunds on Training Vouchers & Course Combos: Pre-paid training vouchers and instructor-led course bundles are not eligible for refunds once payment is received, due to a discount being given. However, you may reschedule your class(es) if needed.

• Any Eligible Refunds will be made only to the original form of payment and payee on a class registration.

• If I enroll less than 15 days before class start and the class has a book, I agree with the late registration policy provided during the time of registration.

• Free Retakes: I may retake an instructor-led class for free, within 6 months of my first class attendance.

• Should Certstaffix® Training need to cancel my class due to insufficient enrollment, or postpone it due to events beyond their control, Certstaffix® Training will notify registered students as soon as possible. In such cases, the student may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

Self-Paced eLearning Classes

I understand:

• I am purchasing Self-Paced eLearning.

• Login information is emailed promptly to each student individually:
• Immediately - if paid by credit card at checkout
• Upon Payment Received - if paying by check or PO
• Each student will receive their individual login instructions by email to the address(es) provided during registration checkout

• Access to eLearning is for 6 months from issuance date.