Customer Service eLearning Bundle Course

CUSTOMER SERVICE ESSENTIALS - 30 minutes

• Remarkable Customer Service: The Value of Remarkable Customer Service
• Customer Service: A Tale of Two Businesses
• Customer Service: The Basics of Bad Customer Service

CREATING A WELCOMING ENVIRONMENT - 30 minutes

• Customer Service: Pay Attention to Your Environment
• Customer Service: Little Things Matter
• Customer Service: Your Wait Time is Approximately…Forever

MASTERING CUSTOMER INTERACTIONS - 1:10 hours

• Remarkable Customer Service: How to Express Empathy
• Customer Service: Sound Excited Already!
• Remarkable Customer Service: Names and Greetings
• Remarkable Customer Service: The Three Magic Words of Customer Service
• Customer Service: A Playful Way to Annoy Your Customers
• Customer Service: Follow Every Rule
• Customer Service: Using Proper English and Grammar Can Only Hurt Your Career

MANAGING CUSTOMER EXPECTATIONS - 45 minutes

• Customer Service: Dealing with Irate Customers
• Remarkable Customer Service: When, If, and How To Go Off Script
• Remarkable Customer Service: Striking a Balance Between Too Formal and Too Casual
• Remarkable Customer Service: How to Tell a Customer No
• Remarkable Customer Service: Anticipating Customer Needs

IDENTIFYING CUSTOMER TYPES - 40 minutes

• Identifying Customer Types: Value Shoppers
• Identifying Customer Types: Relationship Shoppers
• Identifying Customer Types: Independent Shoppers
• Identifying Customer Types: Hands-Off Shoppers

PERFECTING YOUR CUSTOMER EXPERIENCE - 1 hour

• What Is the Customer Experience?
• Perfecting the Customer Experience: The Importance of Convenience
• Perfecting the Customer Experience: Think Small to Win Big
• The Two Essential Ways to Market to Your Customers
• Providing Meaning to Your Customers
• The Four Parts of the Perfect Customer Experience

CAREER SKILLS PACK - 2:30 hours

• Productivity and Time Management
• Basic Digital Skills
• 4 Ways to Boost Creativity
• The 11 Essential Career Soft Skills

Essential Career Skills Pack:

Productivity and Time Management - 30 minutes

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? This course will explain how to plan and prioritize tasks, so that we can make the most of the limited time we have. By using the time-management techniques in this course, you can improve your ability to function more effectively – even when time is tight and pressures are high. So, by the end of the course you will have the knowledge, skills and confidence to be an effective manager of your time.

Basic Digital Skills - 13 minutes

With the rise of digital transformation and technology, having a basic digital literacy is essential for all types of jobs, regardless of the industry. To stay competitive and be successful in the workplace, enhancing your digital skills should be a top priority.

4 Ways to Boost Creativity - 30 minutes

The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.

The 11 Essential Career Soft Skills - 1 hour 10 minutes

Soft Skills are the traits, characteristics, habits, and skills needed to survive and thrive in the modern work world. Soft skills aren't usually taught in school, but you will learn them all here in this course. Are you someone that other people in your organization and industry like to work with, collaborate with and partner with? Are you seen as a valuable asset to any new project that comes along?

This soft skills training course will teach you how to develop the skills that can make the difference between a lackluster career that tops out at middle management versus one that lands you in the executive suite. Or to wherever you define career success. So many soft skills seem like common sense at first glance, but they are not commonly applied by most workers. This soft skills training course will give you an edge over your competitors. It will also make your job, your career and your life more rewarding and enjoyable.