Customer Service eLearning Bundle Course

Course Details:

Length: 32 Courses

Price: $375/person (USD)

Access Length: 6 months

Bulk Pricing: 10+ Contact Us

Course Features:

Instant Access After Purchase

Lecture by Recorded Video

Stop and Start as Needed

Certificate of Completion

Software Lab Included: N/A

Delivery Method:

Self-Paced Online

Individuals & Groups
@ Your Location

Course Overview

Customer Service Mastery: Transform Interactions, Manage Expectations, and Perfect the Customer Experience

This eLearning Bundle includes courses in these 6 areas:

Customer Service Essentials
Creating a Welcoming Environment
Mastering Customer Interactions
Managing Customer Expectations
Identifying Customer Types
Perfecting Your Customer Experience

The Customer Service master bundle is a comprehensive training program engineered to transform your team's approach to customer engagement, moving beyond basic support to deliver truly remarkable customer service and a perfect Customer Experience (CX). This course, totaling over four and a half hours of focused instruction, is essential for any professional looking to boost customer loyalty, increase retention, and drive business success.

You will master the full spectrum of customer service excellence:

Service Essentials & Environment: Understand the fundamental value of remarkable customer service and the consequences of poor strategies. Learn how to optimize your physical and virtual environment to reduce wait times, prioritize prompt responses, and ensure ease of problem-solving.
Mastering Interactions & Empathy: Develop the crucial interpersonal skills to make a strong positive impression, including the proper use of names, tone, and the three magic words of customer service. You will gain effective strategies to express empathy and address customer dissatisfaction with professionalism.
Advanced Management & Psychology: Acquire advanced skills to manage customer expectations, handle irate customers efficiently, and successfully tell a customer "no" by pivoting to solutions. The course teaches you to identify distinct customer types (Value, Relationship, Independent, Hands-Off Shoppers) and adapt your approach for guaranteed success.
Perfecting the CX: Master the concept of the Customer Experience (CX) and its four main elements. Learn to leverage psychological drivers like the desire for meaning and the importance of convenience to create memorable customer journeys that lead to long-term loyalty and business growth.

This bundle is the definitive guide for developing a customer-first mindset, providing immediately actionable strategies to elevate your service quality and contribute directly to your company's bottom line.

Elevate every interaction into a valuable relationship. Enroll now to master Customer Service and the Customer Experience!

Also Included - 4 Courses: An Essential Career Skills Pack with 4 courses in key areas for career management and growth, including Time Management, Digital Skills, Creativity and Soft Skills.

Course Notes

Bundle Objectives

Understand the value of remarkable customer service in driving retention and business success.
Identify and avoid common pitfalls and ineffective strategies that lead to bad customer service.
Master techniques to create a welcoming environment, focusing on prompt responses and ease of service.
Develop strong interpersonal skills, including the effective use of names and greetings, tone, and inflection.
Acquire practical skills to appropriately express empathy and manage customer dissatisfaction.
Master the three magic words of customer service and learn when flexibility is crucial.
Apply an efficient process for dealing with irate customers and transforming negative interactions.
Learn how to effectively tell a customer "no" by focusing on available solutions.
Develop the ability to anticipate customer needs before they are explicitly voiced.
Identify and adapt service approaches for the four main customer types (Value, Relationship, Independent, Hands-Off).
Distinguish between Customer Service and the overarching Customer Experience (CX).
Implement the four main elements of the perfect customer experience.
Leverage psychological drivers, such as the desire for meaning, to inform customer interactions.

Target Audience

This course is suitable for:

Customer Service Representatives (CSRs): Frontline employees in retail, call centers, and service industries who directly interact with customers.
Team Leaders and Supervisors: Managers responsible for training, coaching, and evaluating customer-facing staff performance.
Sales and Support Teams: Professionals who need to leverage strong service skills to build loyalty and drive sales retention.
Business Owners and Entrepreneurs: Individuals looking to establish a superior service culture and understand the strategic importance of the Customer Experience (CX).

Key Features

Audio Narration
Video
Inline Activities
Supplemental Resources
Assessment

Languages

Audio/Video/Course Text: American English.
Subtitles (Closed Caption): American English.

Course Duration

Customer service: 4 hr 35 min

Essential Career Skills Pack: 2 hr 23 min

eLearning Training Delivery Method

Learn at Your Own Pace

This self-paced online course lets you learn independently at your own pace through Certstaffix Training's easy-to-use platform.

How It Works

A Learn at your own pace - Start and stop as it is convenient for you. Pick up where you left off.

Lecture utilizing video and recorded screenshots

6-month subscription length

Instant Access After Purchase

Have more than 10 students needing this course? Contact Us for bulk pricing.

Course Topics

CUSTOMER SERVICE ESSENTIALS

Section Duration - 3 Courses, 30 min

This foundational section introduces the critical importance of providing remarkable customer service and outlines the core principles that transform customer interactions and boost retention. Learners will gain a deep understanding of customer behavior, discovering surprising facts about why customers seek out and are willing to pay more for a positive experience, and the lengths they will go to avoid a poor one.

The modules clearly illustrate the difference between focusing on the customer experience versus only the bottom line, highlighting the consequences of short-term, unintelligent business approaches. You will learn essential best practices by analyzing examples of bad customer service and ineffective strategies, equipping you with intelligent alternatives to avoid common frustrations and foster long-term customer loyalty.

Courses in this Section:

Remarkable Customer Service: The Value of Remarkable Customer Service

Course Duration - 10 min

In this video course we will show you an example of some very sad, very awful customer service. It will make you wince. Then, we’ll discuss the importance of not acting that way. You’ll also learn some surprising facts about customer behavior, as well as a new word that you’ll probably never use. So much learning in such a tiny video! Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Demonstrate the importance of customer service as it relates to customer retention
Analyze the lengths customers will take to avoid a bad customer experience (and pay for a positive one)

Customer Service: A Tale of Two Businesses

Course Duration - 10 min

This short, amazing course will show you the difference between focusing on your customers and focusing on your bottom line. You'll also experience the longest sentence ever written, which may possibly inspire you to finish that novel you’ve been thinking about writing. Enjoy!

Course Objectives:

Distinguish between intelligent and unintelligent approaches to changes in the marketplace
Illustrate the consequences of thinking long-term vs. short-term

Customer Service: The Basics of Bad Customer Service

Course Duration - 10 min

While most customer service training focuses on what you should do, it doesn't hurt to see some examples of what you shouldn't do. This course will walk you through a bunch of common ways to frustrate the people who would otherwise be happy to pay you. Enjoy!

Course Objectives:

Illustrate multiple ineffective customer service strategies
Provide intelligent alternatives to these ineffective approaches

CREATING A WELCOMING ENVIRONMENT

Section Duration - 3 Courses, 30 min

This practical section is dedicated to mastering the art of creating a welcoming environment, recognizing that a business's success depends significantly on the physical and virtual spaces it provides. Learners will discover strategies to make their environment attractive to customers, understanding how elements you might overlook can dramatically impact customer satisfaction and willingness to return.

You will gain immediately actionable insights into prioritizing prompt response times and ease of problem-solving, which are crucial for enhancing the customer experience. The curriculum also demonstrates how seemingly small improvements to your service processes can result in massive overall success, showing you how to position positive change as a simple, incremental process rather than a disruptive overhaul.

Courses in this Section:

Customer Service: Pay Attention to Your Environment

Course Duration - 10 min

The best business in the world won't succeed if nobody wants to visit it. That's why this course focuses on the importance of your physical (and virtual) environment. There are also some adorable imaginary animals in this one – or terrifying imaginary animals, depending on how you decide to imagine them. How does that relate to your customer service? You'll just have to watch to find out!

Course Objectives:

Demonstrate the impact of your physical (or virtual) environment on customers
Illustrate various strategies for creating a welcoming and attractive environment

Customer Service: Little Things Matter

Course Duration - 10 min

Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video course will show you how. And it will do so without boring you to death. So get ready to enjoy another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

Course Objectives:

Identify various ways that seemingly small improvements can result in large successes
Position change as a simple and incremental process, rather than a frightening and disruptive one

Customer Service: Your Wait Time is Approximately… Forever

Course Duration - 10 min

In this course you'll discover a fantastic way to irritate every existing and potential customer you have. Why would you want to learn that? So that you can do the opposite, of course! Making it easy to solve problems or get answers to questions is one of the simplest ways to improve your customer service.

Course Objectives:

Explain the importance of prompt response times as it relates to customer satisfaction
Illustrate key strategies to employ when prompt response times are not possible

MASTERING CUSTOMER INTERACTIONS

Section Duration - 7 Courses, 1 hr 10 min

This highly practical section focuses on developing the essential interpersonal skills needed to consistently deliver remarkable customer service and make a strong, positive impression in every interaction. You will master the fundamentals of professional communication, learning the importance of names and greetings and understanding how your attitude, inflection, and tone of voice can instantly create a vibrant, welcoming environment for customers, both in-person and over the phone.

A key benefit of this training is the emphasis on empathy, providing you with effective strategies to understand and address customer needs and concerns, especially when dealing with dissatisfaction. Finally, you will learn the three magic words of customer service, discover why flexibility is sometimes more important than rigid adherence to rules, and learn to avoid the dangers of overly casual language and ineffective strategies to resolve common customer pain points.

Courses in this Section:

Remarkable Customer Service: How to Express Empathy

Course Duration - 10 min

The ability to express empathy for your customers’ needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video course will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic dinosaur? You’ll just have to watch the video to find out. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Examine the role empathy plays in effective customer interactions, especially with dissatisfied customers
Demonstrate the use of empathy in customer interactions

Customer Service: Sound Excited Already!

Course Duration - 10 min

You probably won't win a lot of business if you sound like you'd rather be getting your knee replaced than doing your job. This short course highlights the importance of enthusiasm in your interactions with customers, including those you interact with on the phone. You’ll actually get to see just how quickly you can remove all the energy from the room – and also how quickly you can create a vibrant and enjoyable environment. Hope you pick the ‘vibrant and enjoyable’ option!

Course Objectives:

Show the positive (and negative) consequences of your attitude, inflection, and tone of voice as they relate to your customers

Remarkable Customer Service: Names and Greetings

Course Duration - 10 min

This video course will show you how ridiculously easy it is to establish a positive first impression by using your customer’s name along with an inviting greeting. That may make you think this will be a boring video, which is why we’ve filmed a bunch of ways to screw this all up to make it worth watching. You’ll also learn the best name for a store based in Alabama. How is such a random tangent possible? You’ll have to watch to find out! Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Show the importances of names and greetings as they relate to customer interactions

Remarkable Customer Service: The Three Magic Words of Customer Service

Course Duration - 10 min

This video course will reveal the mystical secret of the three most important words in the entire customer experience. What are those three words? I enjoy candlelight? Ferrets are squirmy? Blue pickle pizza? We can’t give it away here, or you wouldn’t want to watch the video. Plus there’s a thinly-veiled robbery at the end of this one, so get ready for some action-packed mayhem! Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Identify the three most important words in customer service
Show how their use can positively alter the nature of a standard conversation

Customer Service: A Playful Way to Annoy Your Customers

Course Duration - 10 min

Some people ask, "Can I help you?" Others ask, "What can I do to avoid helping you?" This course will illustrate why the first approach is better. Which you might think is obvious. After all, who would choose the second approach? Plenty of businesses, unfortunately. Is yours one of them?

Course Objectives:

Identify some key pain points of customers
Describe various effective solutions for those issues
Demonstrate the negative consequences of ineffective customer strategies

Customer Service: Follow Every Rule

Course Duration - 10 min

Your business has established policies for good reasons. But what happens when you never think outside the box? This course will show you that sometimes, the exception is more important than the rule.

Course Objectives:

Highlight the importance of flexibility as it relates to standard practice

Customer Service: Using Proper English and Grammar Can Only Hurt Your Career

Course Duration - 10 min

This tongue-in-cheek course illustrates the potential dangers of improper, overly casual, or inappropriate speech when dealing with customers.

Course Objectives:

Show the impact of overly informal or colloquial language on your customers

MANAGING CUSTOMER EXPECTATIONS

Section Duration - 5 Courses, 45 min

This intensive section focuses on the advanced skills necessary to manage customer expectations effectively, transforming potentially negative interactions into positive outcomes and elevating customer service reliability. You will acquire practical strategies for dealing with irate customers, learning a simple, efficient process to handle frustration while avoiding ineffective approaches that damage long-term relationships.

The curriculum covers critical communication dynamics, including how to tell a customer no by shifting the focus from limitations to available solutions, which drastically improves customer satisfaction. Additionally, you will master the art of striking the right balance between too formal and too casual communication, learn when to go off script for optimal personalized service, and develop the crucial ability of anticipating customer needs before they are explicitly voiced.

Courses in this Section:

Customer Service: Dealing with Irate Customers

Course Duration - 10 min

Let's face it – customers sometimes get angry. But ignoring them and their problems isn't always a great solution. (And by "isn't always" we mean "basically never.") This course will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome!

Course Objectives:

Provide a simple strategy for handling unhappy customers
Demonstrate multiple ineffective strategies, as well as the negative consequences that are likely to result

Remarkable Customer Service: When, If, and How To Go Off Script

Course Duration - 10 min

In this video course we discuss the various benefits of using a customer service script, as well as the potential pitfalls. But don't worry, because we also talk about how to avoid them. You’ll also also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you’re currently using. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Demonstrate the importance of a script in customer communication
Identify best practices for when to stick to a script vs. intelligently departing from it

Remarkable Customer Service: Striking a Balance Between Too Formal and Too Casual

Course Duration - 10 min

This video course discusses the importance of establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting. In addition to learning how to find the right balance, you’ll also learn about an amazing haircut that should never have gone out of style. So get ready to enjoy another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Distinguish between too formal and too casual as they relate to customer interactions
Illustrate best practices for finding the right balance between overly distant and inappropriately friendly

Remarkable Customer Service: How to Tell a Customer No

Course Duration - 10 min

This video course will help you deal with any instance in which you might be unable to fulfill a customer need. There’s a big difference between talking about what you can’t do and what you can do, and we’ll cover exactly what those differences are. You’ll also learn what an ocelot is, and where you can legally drive a tank. Needless to say, this is a pretty great video. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Illustrate best practices for denying a customer's request
Distinguish between telling customers what you can do for them vs. what you can't do

Remarkable Customer Service: Anticipating Customer Needs

Course Duration - 5 min

This hilarious video course deals with how to recognize customer needs even when your customers don’t explicitly ask for something. Does this mean you’ll have to master mind reading? Of course not, although you’ll see an awesomely bad attempt at that here. Rather, it involves listening carefully and…well, if you want to know the rest, just watch the video. It’s not even 4 minutes long. It’s barely longer than reading this description. What are you waiting for??? Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Demonstrate effective strategies for anticipating customer needs
Distinguish between anticipating needs and 'reading someone's mind'

IDENTIFYING CUSTOMER TYPES

Section Duration - 4 Courses, 40 min

This strategic section is essential for elevating your customer service by teaching you to expertly recognize and adapt your approach to various customer personalities, significantly improving sales and satisfaction outcomes. You will learn to identify four distinct customer types: the Value Shopper (focused on price), the Relationship Shopper (seeking personal connection), the Independent Shopper (research-driven and self-sufficient), and the Hands-Off Shopper (expecting full service).

The curriculum provides immediately actionable, effective strategies for engaging with each profile. You will master techniques to work with Value Shoppers without resorting to deep discounting and learn the best approaches to genuinely connect with Relationship Shoppers. By understanding these unique customer motivations, you will transform your interactions from generic to personalized, ultimately convincing every customer type that your service is indispensable.

Courses in this Section:

Identifying Customer Types: Value Shoppers

Course Duration - 10 min

In this video course, we discuss how to identify customers who focus primarily on price, along with various ways to engage with them without simply discounting yourself into oblivion. It also covers mattresses, baseball, and what to do when a creepy stranger shows up and won’t go away. So much knowledge in such a short video! Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Recognize the qualities of value shoppers and what distinguishes them from other customer types
Show effective strategies for interacting with this type of customer

Identifying Customer Types: Relationship Shoppers

Course Duration - 10 min

This video course focuses on customers who value a personal relationship with the individual or company they do business with. You’ll see some sad and desperate attempts to fool customers into believing that you care about them, and then you’ll see some good approaches. We’re confident you’ll be able to tell which is which. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Recognize the qualities of relationship shoppers and what distinguishes them from other customer types
Show effective strategies for interacting with this type of customer

Identifying Customer Types: Independent Shoppers

Course Duration - 10 min

In this video course we discuss the type of customers who do their own research, know exactly what they want, and think they don’t need to deal with you. Then we’ll talk about how to convince them that they can’t actually live without you. You’ll also get a fun movie quote, and a subtle nod to pickles if you listen carefully enough. So prepare to have fun with yet another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Recognize the qualities of independent shoppers and what distinguishes them from other customer types
Show effective strategies for interacting with this type of customer

Identifying Customer Types: Hands-Off Shoppers

Course Duration - 10 min

This short video course will help you prepare for customers who expect you to do everything for them, which is sometimes a really good thing. As you'll soon see, hands-off shoppers can be more fun to work with than they might first appear. You’ll also see a customer service representative get into an argument with someone who isn’t actually there. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Course Objectives:

Demonstrate the qualities of hands-off shoppers and what distinguishes them from other customer types
Show effective strategies for interacting with this type of customer

PERFECTING YOUR CUSTOMER EXPERIENCE

Section Duration - 6 Courses, 1 hr

This advanced section is dedicated to mastering the concept of the Customer Experience (CX), distinguishing it from traditional customer service and demonstrating why CX is crucial for business growth and customer loyalty in a connected world. You will be introduced to the four main elements of the perfect customer experience and learn how to put them into immediate practice to transform ordinary customer journeys into memorable ones.

A core focus is leveraging key psychological drivers, specifically analyzing the universal desire for meaning to inform customer interactions and drive sales. Furthermore, the curriculum highlights the importance of convenience in today's digital landscape, teaches you how to connect with customers meaningfully by learning to think small to win big, and covers the two essential types of marketing every business needs to engage in to communicate their value effectively.

Courses in this Section:

What Is the Customer Experience?

Course Duration - 10 min

This course introduces the concept of the ‘customer experience’ and explains why it is different from (and more important than) customer service. It also lays out the four main elements involved in creating a memorable customer experience, and it also also has a bunch of movie references. So if you want to grow your business and/or like wildly inaccurate sci-fi movies, you should probably watch this.

Course Objectives:

Explain the difference between 'customer service' and 'the customer experience'
Appreciate the potential benefit of creating valuable and attractive customer experiences

Perfecting the Customer Experience: The Importance of Convenience

Course Duration - 10 min

This course dives into the most well-known element of crafting a superb customer experience, which involves making things as convenient as possible for your customers. You’ll see some fun old-school tech here, and you’ll also learn that the drive for convenience isn’t as new or difficult as it sometimes seems.

Course Objectives:

Explain how the drive for convenience has changed in the past 30 years and what that means for how you design and sell new products and services

Perfecting the Customer Experience: Think Small to Win Big

Course Duration - 10 min

In this course, we discuss how to connect to your customers in a real and meaningful way. Spoiler alert – you don’t necessarily have to spend all your time interacting with them on social media, or even worry about interacting with them 400 times a day. Sometimes, less really is more. Oh, and there’s a bit about marmalade in here that you’ll almost certainly find interesting. True story.

Course Objectives:

Explain the effect of constant connection on customer behavior and how smart businesses have learned to think smaller in order to grow

The Two Essential Ways to Market to Your Customers

Course Duration - 10 min

You might have the best products and services in the world, but nobody will know that if you don't tell them. This course covers the increased importance of marketing in our fully connected world, discusses the two types of marketing you absolutely must engage in, and also destroys a myth that may have been keeping you awake at night. you're welcome.

Course Objectives:

Explain how most businesses vastly underestimate the importance of marketing their products, services, and ideas
Identify two essential types of marketing every business should engage in

Providing Meaning to Your Customers

Course Duration - 10 min

This course discusses the most important motivation in most people’s lives, then analyzes how you can offer that to your customers. You’ll also probably see some adorable baby pictures, which are actually not-so-adorable. Especially the Santa Claus one.

Course Objectives:

Explain how the universal desire for meaning can inform your interactions with customers and drive greater sales

The Four Parts of the Perfect Customer Experience

Course Duration - 10 min

This course summarizes the four main elements of the perfect customer experience, then illustrates various ways to put them into practice. You’ll also discover another area of business where this information is applicable, and you might also discover some buried treasure. But no promises on that last one.

Course Objectives:

Identify the proper concepts to improve your organization's customer experience
Identify the key psychological drivers that inform customer behavior

Essential Career Skills Pack

Productivity and Time Management

Course Duration - 30 min

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? This course will explain how to plan and prioritize tasks, so that we can make the most of the limited time we have. By using the time-management techniques in this course, you can improve your ability to function more effectively – even when time is tight and pressures are high. So, by the end of the course you will have the knowledge, skills and confidence to be an effective manager of your time.

Course Objectives:

Set your priorities to better manage your time
Improve your productivity by sharpening your focus and multitasking effectively

Detailed Course Outline:

Productiity & Time Management
Prioritization
Getting Things Done

Procrastination
Multitasking & Focus
Summary

Basic Digital Skills

Course Duration - 13 min

With the rise of digital transformation and technology, having a basic digital literacy is essential for all types of jobs, regardless of the industry. To stay competitive and be successful in the workplace, enhancing your digital skills should be a top priority.

Course Objectives:

Recall the essential digital skills framework
Elaborate on the toolkit of essential digital skills
Identify how to develop or improve your digital skills

Detailed Course Outline:

The Essential Digital Skills Framework
The Toolkit of Essential Digital Skills

Developing Digital Skills
Summary

4 Ways to Boost Creativity

Course Duration - 30 min

The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.

Course Objectives:

Define creativity
Think outside the box
Develop the right mental attitude
Leverage the power of groups
Ensure managers make it happen

Detailed Course Outline:

What is Creativity at Work?
Learn to Think Outside the box
Develop the Right Mental Capacity

Laverage the Power of Groups
Ensure Managers Make It Happen
Summary

The 11 Essential Career Soft Skills

Course Duration - 1 hr 10 min

Soft Skills are the traits, characteristics, habits, and skills needed to survive and thrive in the modern work world. Soft skills aren't usually taught in school, but you will learn them all here in this course. Are you someone that other people in your organization and industry like to work with, collaborate with and partner with? Are you seen as a valuable asset to any new project that comes along?

This soft skills training course will teach you how to develop the skills that can make the difference between a lackluster career that tops out at middle management versus one that lands you in the executive suite. Or to wherever you define career success. So many soft skills seem like common sense at first glance, but they are not commonly applied by most workers. This soft skills training course will give you an edge over your competitors. It will also make your job, your career and your life more rewarding and enjoyable.

Course Objectives:

Understand how to be a great communicator
Become a stronger listene
Appear professional to co-workers and bosses of all ages
Avoid common career blunders that often end careers
Manage expectations for bosses and colleagues
Position yourself for promotions
Make technology your asset, even if you are afraid of technology
Avoid the Not My Job Syndrome
Develop EQ to Match Your IQ
Develop leadership qualities

Detailed Course Outline:

Introduction
The Soft Tech Savvy Way to Always Be Essential
Not My Job, And I Am Happy to Do It
You Can Become a Master Communicator
Feedback Video for The 11 Essential Career Soft Skills
Become a Leader Without the Title or Formal Authority

Your EQ Will Beat a Higher IQ
Building Your Winning Team
Make Every One of Your Seconds Count
Unleash Your Inner Anthony Robbins
Avoid Being Uncool
Clothes Can Still Make or Break Your Career
Conclusion The 11 Essential Career Soft Skills
Extra: Developing Your Career Secret Sauce

Related Customer Service Information:

How Much Do Customer Service Training Courses Cost?

Customer service training costs are listed per student. Public instructor-led Customer Service course prices start at $345. Group training discounts are available.

Self-Paced Customer Service eLearning courses cost $375 at the starting point per student. Group purchase discounts are available.

What Customer Service Skills Should I Learn?

A: If you are wondering what Customer Service skills are important to learn, we've written a Customer Service Skills and Learning Guide that maps out Customer Service skills that are key to master and which of our customer service online courses teaches each skill.

Read Our Customer Service Skills and Learning Guide

Customer Service Training Programs by Certstaffix Training

Certstaffix Training, offers some of the best Customer Service training programs, giving you three methods to enhance your Customer Service skills. 1) Live customer care classes available online; 2) eLearning Customer Care courses online available at your own pace; and 3) Onsite, in-person Customer Care course specifically for corporate groups at your office.

Our Customer Service certification courses and Customer Service certification programs can impart customer service skills throughout organizations. Each Customer Service training workshop is designed to focus on practical application. In these Customer Service workshops, we focus on real-world instances to help you grasp the techniques better. We also offer a selection of Customer Training courses and Customer Training programs. Our extensive staff training for Customer Service ensures your team provides the quality of care your customers expect.

Get started today by enrolling into one of our live or self-paced Customer Service courses online or get a quote for an group onsite Customer Service workshop, held at your office or private online for just your team.

Why Invest in Employee Training for HR Professionals?

A: Investing in employee training for professionals in human resource management (HRM) can be as important as obtaining training for your general workforce. In some ways, it can be even more imperative, as a fully functional and competent HR department can facilitate productivity among your staff. HR professionals can benefit from taking a number of courses, such as those that teach them how to work with common office software like Microsoft Office or skills like customer service. Adequate training for HR professionals can aid them in better identifying and addressing the needs of your employees.

More Information on Employee Training for HR Professionals

How do you train customer service skills?

A: Customer service skills are important for any business. At Certstaffix Training, we offer customer service training classes that can help your employees learn the skills they need to be successful. We offer both customer service classes online and onsite, so you can choose the option that best fits your needs.

Our customer service courses cover topics such as communication, problem-solving, and conflict resolution. With our classes, your employees will be able to provide excellent customer service that will keep your customers coming back. Contact us today to learn more about our customer service online training classes or the private onsite option!

What does customer service training consist of?

A: Customer service training generally consists of teaching customer service representatives how to deal with customers professionally and effectively. This can include topics such as handling customer inquiries, managing customer expectations, diffusing customer complaints, and providing excellent customer service. customer service training may also include role-playing exercises, so that customer service representatives can practice their skills in a realistic setting.

Role-playing exercises can be particularly helpful in customer service training, as they allow customer service representatives to practice their skills in a realistic setting. This can help them to better understand how to handle difficult customer situations and learn how to resolve problems effectively. Customer service training courses typically cover a wide range of topics, so that customer service representatives can be prepared for any situation they may encounter.Certstaffix Training provides both instructor-led classes and eLearning courses for Customer Service training. Browse our Customer Service course offerings or contact us today to learn more.

What skills do you need in customer service?

A: No matter what industry you work in, customer service skills are always important. If you deal with customers daily, you must have the right skills to make sure they have a positive experience.

That's where Certstaffix Training comes in. We offer customer service training classes that can help you learn the skills you need to succeed. Our classes are available online and onsite for groups, so we can accommodate your schedule.

So what skills do you need in customer service? Here are a few of the most important:

The ability to stay calm under pressure: This is one of the most important customer service skills. If you can't handle customer complaints or questions calmly, you're not going to be successful in customer service.
Great communication skills: You need to be able to communicate clearly and effectively with customers. This means being able to listen to their concerns and address them in a way that is helpful and friendly.
Patience: Customers can be challenging, and you must have the patience to deal with them. If you lose your temper easily, customer service is probably not the right career for you.
A positive attitude: No matter how difficult the customer is, you need to be able to maintain a positive attitude. This will help diffuse situations and make the customer feel better about doing business with you.

If you have these customer complaints or difficult situations without getting frazzled, you'll be well on your way to customer service success. customer service skills are always important. If you deal with customers daily, you must have the right skills to make sure they have a positive experience.

What are options to learn Customer Service skills?

There are several options available for training in the field of Customer Service. These options include online courses, training programs, seminars, classes and certification.

Customer Service online course: This option is perfect for individuals who prefer to learn at their own pace from the comfort of their own home or office. Many accredited institutions offer online courses that cover various aspects of Customer Service such as communication skills, conflict resolution, and problem-solving. Completion of an online course often results in a certificate of completion.
Online Customer Service training programs: Similar to online courses, these programs offer a comprehensive understanding of Customer Service principles and practices. They may cover topics such as effective communication, managing difficult customers, and building customer loyalty. These programs are self-paced and can be completed at one's own convenience.
Customer Service training seminars: These are short, focused sessions that provide hands-on training in specific areas of Customer Service. Seminars may involve role-playing exercises, group discussions, and case studies to help participants develop practical skills. They are usually held in person and offer a more interactive learning experience.
Customer Service class: This refers to a traditional classroom setting where individuals attend classes taught by an instructor. Classes may cover a range of topics, from Customer Service basics to advanced techniques for handling challenging situations. They offer a more structured learning environment and allow for direct interaction with the instructor.
Online Customer Service certification: This is an excellent option for those looking to gain recognition for their knowledge and skills in Customer Service. Many organizations offer online certification programs that cover various Customer Service topics, and upon completion, individuals are awarded a certificate to showcase their expertise.
Customer Service certificate online: Similar to an online certification, this option also provides recognition for completing a course in Customer Service. The difference is that certificates may be offered by non-accredited institutions and may not hold as much weight in the job market. However, they are still valuable for self-study and personal development.

The training options for Customer Service are diverse and can cater to different learning styles. Whether you prefer online courses or in-person seminars, there is a training option available that can help you improve your Customer Service skills and advance in your career.

Certstaffix Training offers 3 options to learn Customer Service: 1) Live Online instructor-led, 2) In Person for Corporate Groups - Instructor-led at Offices and 3) Self-paced eLearning. So why wait? Start exploring these options today and take the first step towards becoming a Customer Service expert. Let your excellent Customer Service skills set you apart in the professional world, and see how far they can take you!

What are the top Customer Service skills?

A: The ability to provide excellent customer service is a key skill for any business. After all, happy customers are the lifeblood of any organization.

There are many different aspects to providing great customer service. But some skills are more important than others. Here are the top five customer service skills that every business should prioritize:

Top Customer Service Skills

1. Communication Skills - The ability to communicate effectively is absolutely essential for providing good customer service. This includes being able to listen carefully to what customers are saying, as well as being able to explain things clearly and concisely.

2. Empathy - Empathy is the ability to understand and share the feelings of another person. It’s a vital customer service skill because it allows you to see things from the customer’s perspective and to understand their needs.

3. Patience - Patience is another important virtue when it comes to dealing with customers. There will be times when customers are angry or upset, and it’s important to be able to remain calm and patient in these situations.

4. Problem-Solving Skills - Customers often come to businesses with problems that need to be solved. Having strong problem-solving skills will allow you to quickly and effectively find solutions for your customers.

5. Time Management Skills - Time management skills are important in any job, but they’re especially critical in customer service. This is because you often have to deal with multiple customers at the same time, and you need to be able to manage your time effectively in order to provide a good experience for everyone.

These are just a few of the many skills that are important for providing great customer service. By focusing on these skills, you can ensure that your business is providing the best possible experience for your customers.

Where Can I Learn More About Customer Service?

Customer Service Blogs

Customer Service User Groups

Customer Service groups - Meetup

Customer Service Online Forums

Customer Service - Reddit

Explore Customer Service Training Classes Near Me:

Certstaffix Training provides Customer Service classes near me or online, depending on the number of students involved. We offer online courses for individual learners, as well as in person classes at your office for corporate groups. Our trainers are highly experienced professionals with the expertise necessary to help you gain a thorough understanding of Customer Service concepts and tools. With our courses available online for individuals or in person for corporate groups, it's easy to develop your Customer Service skills. Start learning today and see how Certstaffix Training can help you reach your goals.