Soft Skills for IT Professionals eLearning Bundle Course
Course Details:
Length: 48 Courses
Price: $700/person (USD)
Access Length: 6 months
Bulk Pricing: 10+ Contact Us
Course Features:
Instant Access After Purchase
Lecture by Recorded Video
Stop and Start as Needed
Certificate of Completion
Software Lab Included: N/A
Delivery Method:
Self-Paced Online
Individuals & Groups
@ Your Location
Course Overview
Soft Skills for IT Professionals: Elevate Technical Talent with Strategic Thinking, Emotional Intelligence, and InfluenceThe Soft Skills for IT Professionals eLearning Bundle includes courses grouped in the following topics:
- PROBLEM SOLVING
- DECISION MAKING
- STRATEGIC THINKING
- NEGOTIATION
- CREATIVITY
- EMOTIONAL INTELLIGENCE
- COMMUNICATION
- WORKING REMOTE
- COMMUNICATING TECHNICAL TERMS
The Soft Skills for IT Professionals master bundle is a critical training program engineered to close the pervasive skill gap between technical expertise and professional influence. This comprehensive, nine-section course is essential for IT professionals, software developers, and technical managers seeking to advance their careers by mastering the human-centric skills that drive collaboration, leadership, and project success.
This bundle focuses on transforming how you interact and contribute:- Problem Solving & Decision Making: Master a six-step problem-solving process to identify root causes (like the “5 Whys”) and strategically generate solutions (like the Scamper Method). You will learn advanced decision-making models like TDODAR and the Kepner-Tregoe Matrix to approach complex professional choices with confidence and precision.
- Strategic Influence & Creativity: Develop a Strategic Thinking mindset, distinguishing it from tactical work, and understand its role in organizational goal achievement. Cultivate Creativity as a learnable skill by learning the Five Phases of the Creativity-to-Innovation Process to drive new ideas and gain stakeholder acceptance.
- Emotional Intelligence (EQ) & Negotiation: Build a strong foundation in Emotional Intelligence, focusing on self-awareness, self-regulation, and empathy to enhance job performance and life success. Master negotiation skills by preparing your BATNA (Best Alternative to a Negotiated Agreement) and using effective techniques to create long-term mutual value.
- Advanced Communication: Sharpen your communication skills across all mediums, including effective email writing and handling difficult conversations. Crucially, learn to bridge the technical-business gap by Communicating Technical Terms skillfully, using the DataStory framework to transform complex numbers and jargon into compelling narratives that influence non-technical stakeholders.
- Remote Work Success: Acquire the soft skills and strategies necessary for Working Remote effectively, focusing on productivity, communication, work-life balance, and identifying remote working security risks.
This bundle is the definitive guide to professional advancement, giving IT professionals the non-technical skills needed to move beyond the code and into leadership and influential roles.
Transform your technical career into a leadership one. Enroll now to master the soft skills that unlock professional influence!
Also Included - 4 Courses: An Essential Career Skills Pack with 4 courses in key areas for career management and growth, including Time Management, Digital Skills, Creativity and Soft Skills.
Course Notes
Bundle Objectives
- Apply a six-step problem-solving process to accurately define issues and determine the root cause using tools like the “5 Whys.”
- Utilize structured decision-making models such as TDODAR and the Kepner-Tregoe Matrix for complex choices.
- Cultivate a Strategic Thinking mindset and distinguish between tactical work and a visionary approach.
- Master the principles of win-win negotiation, including preparing your BATNA and leveraging offers for mutual value.
- Implement strategies to cultivate Creativity and understand the Five Phases of the Creativity-to-Innovation Process.
- Strengthen Emotional Intelligence (EQ) by mastering self-awareness and self-regulation of emotions and biases.
- Develop social awareness and empathy to better understand and manage the emotional reactions of others.
- Master comprehensive communication skills, including effective email writing and understanding non-verbal signals.
- Gain control and confidence in having difficult conversations, such as delivering critical feedback or negotiating promotions.
- Apply strategies for Working Remote effectively, focusing on communication, productivity, and maintaining work-life balance.
- Identify and mitigate common information security risks associated with teleworking and remote environments.
- Bridge the technical-business gap by Explaining Concepts Skillfully to non-technical audiences.
- Structure and deliver data-driven messages using the DataStory framework to inspire action from stakeholders.
- Master Writing in Plain Language to ensure clarity and actionability in technical documents and reports.
Target Audience
This course is suitable for:
- IT Professionals and Engineers: Individuals in roles like software development, networking, system administration, and DevOps who need to improve collaboration and influence with business units.
- Technical Leads and Managers: Those transitioning into leadership roles who require advanced skills in team communication, problem-solving, and strategic decision-making.
- Aspiring IT Leaders: Technical experts seeking the non-technical foundation necessary to accelerate their career into senior management or executive positions.
- Consultants and Technical Subject Matter Experts (SMEs): Professionals who frequently interact with external clients or non-technical stakeholders and must translate complex information effectively.
Key Features
- Audio Narration
- Video
- Inline Activities
- Supplemental Resources
- Assessment
Languages
- Audio/Video/Course Text: American English.
- Subtitles (Closed Caption): N/A.
Course Duration
- Soft Skills for IT Professionals: 11 hr 24 min
- Essential Career Skills Pack: 2 hr 23 min
eLearning Training Delivery Method
Learn at Your Own Pace
This self-paced online course lets you learn independently at your own pace through Certstaffix Training's easy-to-use platform.
How It Works
- A Learn at your own pace - Start and stop as it is convenient for you. Pick up where you left off.
- Lecture utilizing video and recorded screenshots
- 6-month subscription length
- Instant Access After Purchase
Have more than 10 students needing this course? Contact Us for bulk pricing.
Course Topics
PROBLEM SOLVING
Section Duration - 8 Courses, 33 min
Effective problem solving is an essential soft skill for all IT professionals, transforming reactivity into proactive, results-driven improvement. This comprehensive section guides learners through a robust, six-step problem-solving process, providing the structured methodology required to address organizational challenges, improve efficiency, and reach critical business goals. You will learn how to define the problem accurately using key diagnostic questions, master techniques like the “5 Whys” or Cause and Effect diagrams to determine the root cause, and strategically generate solutions using tools like the Scamper Method.
The curriculum continues by providing analytical tools to evaluate and select the best solution, emphasizing the importance of involving key stakeholders for effective decision-making. Finally, you will learn how to successfully implement solutions by creating a detailed action plan (including using RACI or swim-lane diagrams) and how to monitor the resolution over the long term using project-management techniques to prevent repeat problems and verify success.
Courses in this Section:
Problem Solving: 01. Introduction to Problem Solving
Course Duration - 4 min
You may think you don’t have a problem if there aren't serious flaws or failures in your business, but that's not always true. Our Introduction to Problem Solving course explores what problem-solving really means when it comes to improving your workplace and reaching your goals. In this course, we examine why problem-solving within your business is important and explore the six steps you can take toward problem-solving success. We'll also provide a general overview of what you can expect to learn from each course in the Problem Solving series. The Introduction to Problem Solving course is part of our greater Problem Solving series. It includes a brief video presentation and downloadable student material as well as a post-assessment to check your understanding.
Course Objectives:
- Identify areas in your company that can benefit from problem-solving
- Integrate the 6 stages of problem solving to find a workable solution
Problem Solving: 02. Define the Problem
Course Duration - 5 min
In order to solve a problem, you need to understand what the problem is. In our Define the Problem course, we'll explore how to recognize a problem in your organization so you can prevent it from taking root and causing further issues. In this course, we'll review the 10 key questions to ask when isolating a problem. Discover the tools you can use to help define a problem, so you can move to the next stage of problem solving. We'll also go over a few tips to help you manage complaints from employees and customers. The Define the Problem course is part of our Problem Solving series. It includes a video presentation, downloadable supplementary material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Ask 10 key questions to define problems in the workplace
- Utilize problem-solving tools to identify weaknesses and areas for improvement
- Prevent workplace conflict by handling complaints diplomatically
Problem Solving: 03. Determine the Root Cause
Course Duration - 4 min
In order to successfully solve a problem, it's important to understand what caused the problem in the first place. In our Determine the Root Cause course, we'll show you how to get to the root of the problem, so you can eventually find an effective solution. In this course, we outline the 11 key questions you should ask to get to the root cause of any given problem. Discover useful tools you can use to dig deeper and generate solutions as well as tips on how to use your team to get more facts. The Determine the Root Cause course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Identify the root cause of a problem
- Apply the “5 whys” or cause and effect diagram techniques to generate solutions
- Utilize your team to gather valuable information
Problem Solving: 04. Generate Solutions
Course Duration - 4 min
After identifying the problem and digging deeper to find the root cause, the next step is to start working towards an effective solution. Our Generate Solutions course explores how to brainstorm as many solution ideas as possible. This course focuses on coming up with ideas, not with choosing a solution to your problem. We will present key questions you can ask yourself to get the ball rolling and provide tools to use during brainstorming sessions to help you come up with creative and targeted ideas. We'll also explore why group brainstorming isn’t always the most effective option. The Generate Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Generate focused solutions to problems by brainstorming more effectively
- Utilize the Scamper Method or Lean Six Sigma methods to generate ideas
Problem Solving: 05. Evaluate and Select Solutions
Course Duration - 3 min
After brainstorming potential solutions and generating ideas, how do you determine which one will be most effective at solving the problem at hand? Our Evaluate and Select Solutions course will help you analyze your ideas to determine which solution is most workable. In this course, we present the key questions you can ask to evaluate the strengths and weaknesses of each idea. We explore the tools and models you can use to help inform your decision-making process. We also cover the importance of involving the people most impacted by your decision in this process, including employees, coworkers, stakeholders and customers. The Evaluate and Select Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable materials for future references and a post assessment to test your knowledge.
Course Objectives:
- Assess the strengths, weaknesses, benefits and risks of your solution ideas
- Identify the immediate and long-term impacts of each solution
- Utilize post-brainstorming tools to organize and visualize your ideas
- Involve those impacted by your decision in the process
Problem Solving: 06. Implement Solutions
Course Duration - 4 min
Once you've chosen the best solution to your problem, it's time to put it into effect. Our Implement Solutions course will show you how to implement the best solution to any given problem by developing a plan of action. In this course, we outline key questions to ask yourself as you visualize the outcome of your solution and begin putting the details into place. We explore methods for mapping out and implementing your solution and provide tips on how to effectively document and communicate with your team during the process. The Implement Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to assess your knowledge.
Course Objectives:
- Create an effective action plan to implement your chosen solution
- Identify roles and responsibilities integral to your solution using swim-lane or RACI diagrams
- Prepare for a smooth transition through effective documentation and team communication
Problem Solving: 07. Monitor the Resolution
Course Duration - 4 min
As the final installment in our Problem Solving series, our Monitor the Resolution course shows you how to track results and determine whether or not your solution plan was a success. After implementing an idea, it's important to monitor the results to determine whether or not your solution has been successful. In this course, we explore how you can ensure a smooth implementation, track progress and verify that your solution has resolved the problem by asking key questions throughout the process. We will also look at effective project-management tools and techniques for monitoring your solutions once your action plan is in place. The Monitor the Resolution course is the final part of our Problem Solving Series. It includes a video presentation, downloadable supplemental material for future reference and an online quiz to test your knowledge.
Course Objectives:
- Use project-management tools and techniques to evaluate the success of your solution
- Prevent repeat problems by tracking a solution plan over the long-term
Problem Solving Basics
Course Duration - 5 min
We all have those annoying small problems that often crop up, but what if it’s a big work related problem? In this short module we walk through key steps in the problem solving process, from identifying the key cause to monitoring and tracking solutions.
Course Objectives:
- Apply a process to solving problems
- Develop and track solutions to problems
Problem Solving: 01. Introduction to Problem Solving
Course Duration - 4 min
You may think you don’t have a problem if there aren't serious flaws or failures in your business, but that's not always true. Our Introduction to Problem Solving course explores what problem-solving really means when it comes to improving your workplace and reaching your goals. In this course, we examine why problem-solving within your business is important and explore the six steps you can take toward problem-solving success. We'll also provide a general overview of what you can expect to learn from each course in the Problem Solving series. The Introduction to Problem Solving course is part of our greater Problem Solving series. It includes a brief video presentation and downloadable student material as well as a post-assessment to check your understanding.
Course Objectives:
- Identify areas in your company that can benefit from problem-solving
- Integrate the 6 stages of problem solving to find a workable solution
Problem Solving: 02. Define the Problem
Course Duration - 5 min
In order to solve a problem, you need to understand what the problem is. In our Define the Problem course, we'll explore how to recognize a problem in your organization so you can prevent it from taking root and causing further issues. In this course, we'll review the 10 key questions to ask when isolating a problem. Discover the tools you can use to help define a problem, so you can move to the next stage of problem solving. We'll also go over a few tips to help you manage complaints from employees and customers. The Define the Problem course is part of our Problem Solving series. It includes a video presentation, downloadable supplementary material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Ask 10 key questions to define problems in the workplace
- Utilize problem-solving tools to identify weaknesses and areas for improvement
- Prevent workplace conflict by handling complaints diplomatically
Problem Solving: 03. Determine the Root Cause
Course Duration - 4 min
In order to successfully solve a problem, it's important to understand what caused the problem in the first place. In our Determine the Root Cause course, we'll show you how to get to the root of the problem, so you can eventually find an effective solution. In this course, we outline the 11 key questions you should ask to get to the root cause of any given problem. Discover useful tools you can use to dig deeper and generate solutions as well as tips on how to use your team to get more facts. The Determine the Root Cause course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Identify the root cause of a problem
- Apply the “5 whys” or cause and effect diagram techniques to generate solutions
- Utilize your team to gather valuable information
Problem Solving: 04. Generate Solutions
Course Duration - 4 min
After identifying the problem and digging deeper to find the root cause, the next step is to start working towards an effective solution. Our Generate Solutions course explores how to brainstorm as many solution ideas as possible. This course focuses on coming up with ideas, not with choosing a solution to your problem. We will present key questions you can ask yourself to get the ball rolling and provide tools to use during brainstorming sessions to help you come up with creative and targeted ideas. We'll also explore why group brainstorming isn’t always the most effective option. The Generate Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to test your knowledge.
Course Objectives:
- Generate focused solutions to problems by brainstorming more effectively
- Utilize the Scamper Method or Lean Six Sigma methods to generate ideas
Problem Solving: 05. Evaluate and Select Solutions
Course Duration - 3 min
After brainstorming potential solutions and generating ideas, how do you determine which one will be most effective at solving the problem at hand? Our Evaluate and Select Solutions course will help you analyze your ideas to determine which solution is most workable. In this course, we present the key questions you can ask to evaluate the strengths and weaknesses of each idea. We explore the tools and models you can use to help inform your decision-making process. We also cover the importance of involving the people most impacted by your decision in this process, including employees, coworkers, stakeholders and customers. The Evaluate and Select Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable materials for future references and a post assessment to test your knowledge.
Course Objectives:
- Assess the strengths, weaknesses, benefits and risks of your solution ideas
- Identify the immediate and long-term impacts of each solution
- Utilize post-brainstorming tools to organize and visualize your ideas
- Involve those impacted by your decision in the process
Problem Solving: 06. Implement Solutions
Course Duration - 4 min
Once you've chosen the best solution to your problem, it's time to put it into effect. Our Implement Solutions course will show you how to implement the best solution to any given problem by developing a plan of action. In this course, we outline key questions to ask yourself as you visualize the outcome of your solution and begin putting the details into place. We explore methods for mapping out and implementing your solution and provide tips on how to effectively document and communicate with your team during the process. The Implement Solutions course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to assess your knowledge.
Course Objectives:
- Create an effective action plan to implement your chosen solution
- Identify roles and responsibilities integral to your solution using swim-lane or RACI diagrams
- Prepare for a smooth transition through effective documentation and team communication
Problem Solving: 07. Monitor the Resolution
Course Duration - 4 min
As the final installment in our Problem Solving series, our Monitor the Resolution course shows you how to track results and determine whether or not your solution plan was a success. After implementing an idea, it's important to monitor the results to determine whether or not your solution has been successful. In this course, we explore how you can ensure a smooth implementation, track progress and verify that your solution has resolved the problem by asking key questions throughout the process. We will also look at effective project-management tools and techniques for monitoring your solutions once your action plan is in place. The Monitor the Resolution course is the final part of our Problem Solving Series. It includes a video presentation, downloadable supplemental material for future reference and an online quiz to test your knowledge.
Course Objectives:
- Use project-management tools and techniques to evaluate the success of your solution
- Prevent repeat problems by tracking a solution plan over the long-term
Problem Solving Basics
Course Duration - 5 min
We all have those annoying small problems that often crop up, but what if it’s a big work related problem? In this short module we walk through key steps in the problem solving process, from identifying the key cause to monitoring and tracking solutions.
Course Objectives:
- Apply a process to solving problems
- Develop and track solutions to problems
DECISION MAKING
Section Duration - 3 Courses, 44 min
Mastering effective decision making is a cornerstone soft skill for advancing into IT leadership roles, enhancing your professional influence and network. This section systematically teaches you how to move beyond trivial "heads or tails" choices to tackle significant professional decisions with confidence and precision. The curriculum emphasizes balancing both reasoning (using available facts) and intuition (your "gut feeling") to guide your final choice.
The course dives into structured, best-practice decision-making models that transform how you approach complex situations. You will learn the TDODAR Decision-Model for quick, time-sensitive choices and the **Kepner-Tregoe Matrix** for problems requiring deep, systematic analysis, enabling you to select the appropriate technique for any situation. By the end of this module, you will have the knowledge and confidence to make sound, systematic decisions both inside and outside of work, accelerating your career growth.
Courses in this Section:
Decision Making Basics: 06. Decision Making Models
Course Duration - 4 min
For decades, experts have researched and analyzed how successful decisions are made. In our Decision Making Basics: 06. Decision Making Models elearning course, we will explore two of those models to help you make more effective decisions.
In this course, we will explain two methods: the TDODAR Decision-Model for quick decisions and the Kepner-Tregoe Matrix, which is useful for making decisions that require deep analysis. We will explain how these models work, when to use them and how each model can help you move toward an effective resolution.
Course Objectives:
- Define the TDODAR Decision-Model and the Kepner-Tregoe Matrix
- Determine which model best suits your specific decision-making situation
- Utilize steps as needed to make a decision that leads to a resolution
Effective Decision Making (Global)
Course Duration - 10 min
“Heads or tails?” Leaving your decisions to chance may work for trivial matters; what takeaway to have for dinner, what boxset to binge on next or which trashy novel you should take on your holiday. But you wouldn’t flip a coin for those ‘important’ decisions, like which subjects you should study in university, or whether you should get married. So just how do you make those types of big decisions? Well, it all comes down to a combination of two things: Reasoning- using the facts available to guide your decision, and intuition- that’s often called your ‘gut feeling’. Applying them evenly can help guide your decision-making effectively, and that’s what this short course covers. Result = potential career boost + happier life. You know it makes sense.
Course Objectives:
- Identify what goes into making a decision
- Apply reason and intuition in your decision making
- Overcome problems that might affect your decision making
Decision Making Excellence
Course Duration - 30 min
During this course, you will learn about the different types of decisions we make, how the human thinking process works, and how to systematically make decisions using best practice tools. By improving your decision-making skills, you are more likely to be selected for leadership roles and become more respected as a leader. People will seek your advice, and in turn, your influence and network will increase. Once you’ve completed the course, you will have the knowledge, skills, and confidence to be a more effective decision-maker both inside and outside of work.
Course Objectives:
- Make effective decisions by approaching decision-making using best practices
- Select the appropriate decision-making technique or approach for your situation
Decision Making Basics: 06. Decision Making Models
Course Duration - 4 min
For decades, experts have researched and analyzed how successful decisions are made. In our Decision Making Basics: 06. Decision Making Models elearning course, we will explore two of those models to help you make more effective decisions.
In this course, we will explain two methods: the TDODAR Decision-Model for quick decisions and the Kepner-Tregoe Matrix, which is useful for making decisions that require deep analysis. We will explain how these models work, when to use them and how each model can help you move toward an effective resolution.
Course Objectives:
- Define the TDODAR Decision-Model and the Kepner-Tregoe Matrix
- Determine which model best suits your specific decision-making situation
- Utilize steps as needed to make a decision that leads to a resolution
Effective Decision Making (Global)
Course Duration - 10 min
“Heads or tails?” Leaving your decisions to chance may work for trivial matters; what takeaway to have for dinner, what boxset to binge on next or which trashy novel you should take on your holiday. But you wouldn’t flip a coin for those ‘important’ decisions, like which subjects you should study in university, or whether you should get married. So just how do you make those types of big decisions? Well, it all comes down to a combination of two things: Reasoning- using the facts available to guide your decision, and intuition- that’s often called your ‘gut feeling’. Applying them evenly can help guide your decision-making effectively, and that’s what this short course covers. Result = potential career boost + happier life. You know it makes sense.
Course Objectives:
- Identify what goes into making a decision
- Apply reason and intuition in your decision making
- Overcome problems that might affect your decision making
Decision Making Excellence
Course Duration - 30 min
During this course, you will learn about the different types of decisions we make, how the human thinking process works, and how to systematically make decisions using best practice tools. By improving your decision-making skills, you are more likely to be selected for leadership roles and become more respected as a leader. People will seek your advice, and in turn, your influence and network will increase. Once you’ve completed the course, you will have the knowledge, skills, and confidence to be a more effective decision-maker both inside and outside of work.
Course Objectives:
- Make effective decisions by approaching decision-making using best practices
- Select the appropriate decision-making technique or approach for your situation
STRATEGIC THINKING
Section Duration - 4 Courses, 1 hr 27 min
Strategic thinking is a crucial soft skill for IT professionals seeking to move beyond daily tasks to influence long-term organizational success and decision-making. This section defines strategic thinking, distinguishing it from mere tactical thinking, and emphasizes its importance in developing a clear company mandate and making better business decisions. Learners will be equipped with five effective steps and key tips to systematically cultivate a strategic mindset.
The curriculum provides a foundational understanding of an effective strategy's components, teaching you the critical differences between a vision statement and a mission statement, and detailing the three types of organizational strategies, including corporate strategy and competitive strategy. Finally, designed for career advancement, the modules detail how managers and team members contribute to achieving organizational goals and guide you through implementing a strategy, enabling you to build the skills needed to be strategic and develop a personal action plan for sustained growth.
Courses in this Section:
Decision Making: 06. Strategic Thinking
Course Duration - 6 min
Designed for managers, the Decision Making: 06. Strategic Thinking course explores big-picture thinking and how you can develop this skill to make better decisions. To start, we will define strategic thinking and identify why it's so important when making business decisions and developing a company mandate. We'll also go over how to communicate your objectives and goals to your team and present the five steps you can take to think more strategically. This course also explains how to develop a strategic thinking approach at your organization. Part of the Decision Making series, included in this course is a video presentation, downloadable student material and a short quiz to review what you've learned.
Course Objectives:
- Recognize the importance of strategic thinking when making business decisions
- Utilize five effective steps to think more strategically
- Develop a strategic thinking approach within your organization
Strategic Thinking
Course Duration - 7 min
Strategic Thinking is a way of thinking about and planning for the long term rather than solely focussing on short term objectives. It's not just for executives making big decisions, everyone should think strategically. In this course we'll look at the difference between tactical and strategic thinking and provide key tips to help you think more strategically.
Course Objectives:
- Apply the strategic thinking process when making a decision
- Use external trends and wider context to inform your decisions
The Components of Strategy
Course Duration - 14 min
An effective strategy is critical to achieving the goals of your organization. To develop a strategy, you first need to identify and understand the key components of a strategy and know the differences between the types of strategies within an organization. This course is part of the Strategy Pocketbook series, a series that provides tips and techniques for formulating and developing a strategic plan. In this course, you'll learn the difference between a vision statement and a mission statement. You'll also also learn about the two types of objectives and the three types of strategies an organization uses to meet their objectives, specifically corporate strategy and competitive strategy. By the end of this course, you'll be able to use the knowledge of the key components of strategy to begin developing or improving your own.
Course Objectives:
- Explain the difference between a vision and a mission
- Identify two types of objectives in an organization
- Explain the purpose for the three types of strategies in an organization
- Explain the differences between a corporate strategy and a competitive strategy
Implementing a Strategy
Course Duration - 1 hr
Managers play a key role in the success of your organisation’s strategy. In Strategy 101 we outline how you, and your team, contribute to achieving its goals and objectives.
Course Objectives:
- Articulate why it's important to build your strategy skills
- Detail what good strategy looks like
- Reflect on the skills you need to be strategic
- Practise your strategy skills
- Develop an action plan to take your strategy learning further
Decision Making: 06. Strategic Thinking
Course Duration - 6 min
Designed for managers, the Decision Making: 06. Strategic Thinking course explores big-picture thinking and how you can develop this skill to make better decisions. To start, we will define strategic thinking and identify why it's so important when making business decisions and developing a company mandate. We'll also go over how to communicate your objectives and goals to your team and present the five steps you can take to think more strategically. This course also explains how to develop a strategic thinking approach at your organization. Part of the Decision Making series, included in this course is a video presentation, downloadable student material and a short quiz to review what you've learned.
Course Objectives:
- Recognize the importance of strategic thinking when making business decisions
- Utilize five effective steps to think more strategically
- Develop a strategic thinking approach within your organization
Strategic Thinking
Course Duration - 7 min
Strategic Thinking is a way of thinking about and planning for the long term rather than solely focussing on short term objectives. It's not just for executives making big decisions, everyone should think strategically. In this course we'll look at the difference between tactical and strategic thinking and provide key tips to help you think more strategically.
Course Objectives:
- Apply the strategic thinking process when making a decision
- Use external trends and wider context to inform your decisions
The Components of Strategy
Course Duration - 14 min
An effective strategy is critical to achieving the goals of your organization. To develop a strategy, you first need to identify and understand the key components of a strategy and know the differences between the types of strategies within an organization. This course is part of the Strategy Pocketbook series, a series that provides tips and techniques for formulating and developing a strategic plan. In this course, you'll learn the difference between a vision statement and a mission statement. You'll also also learn about the two types of objectives and the three types of strategies an organization uses to meet their objectives, specifically corporate strategy and competitive strategy. By the end of this course, you'll be able to use the knowledge of the key components of strategy to begin developing or improving your own.
Course Objectives:
- Explain the difference between a vision and a mission
- Identify two types of objectives in an organization
- Explain the purpose for the three types of strategies in an organization
- Explain the differences between a corporate strategy and a competitive strategy
Implementing a Strategy
Course Duration - 1 hr
Managers play a key role in the success of your organisation’s strategy. In Strategy 101 we outline how you, and your team, contribute to achieving its goals and objectives.
Course Objectives:
- Articulate why it's important to build your strategy skills
- Detail what good strategy looks like
- Reflect on the skills you need to be strategic
- Practise your strategy skills
- Develop an action plan to take your strategy learning further
NEGOTIATION
Section Duration - 4 Courses, 1 hr
Developing strong negotiation skills is a vital soft skill for IT professionals, moving you from conflict-avoidance to achieving desired outcomes through strategic collaboration and value creation. This section focuses on treating negotiation as an art of influence, providing the knowledge and confidence necessary to become strategically agile in business settings with vendors, customers, or internal teams. You will learn the principles of good negotiation and how to adopt a positive mindset to leverage the process.
The curriculum places strong emphasis on preparation, guiding you through establishing realistic win-win objectives, clarifying issues, and preparing your BATNA (Best Alternative to a Negotiated Agreement). Finally, based on recent business research, you will master effective negotiation techniques, learning how to react to offers to gain leverage, identify behaviors that undermine success, and ultimately create long-term mutual value.
Courses in this Section:
Win-Win Negotiation
Course Duration - 5 min
Rather than think of negotiation as competition, good managers consider negotiation as a way to achieve desired outcomes through collaboration and sharing of resources. The most important aspect of negotiation is preparation. In this course you will learn how to leverage the power of negotiating by adopting a positive mindset, understanding the situation, and developing rapport. You'll also learn about preparing your BATNA and why that's important.
Course Objectives:
- Identify how negotiation is a way to achieve desired outcomes through collaboration
- Adopt a positive mindset to leverage the power of negotiation
- Prepare your BATNA
Prepare for a Win-Win Negotiation
Course Duration - 15 min
In this training course, you will learn how to prepare realistic negotiation objectives and a win-win result. You will follow a character named John as he attempts to successfully complete the client project he is organizing. This situation will show how to clarify the issues of negotiation, clarify your objectives, and prepare the negotiation and arguments. You will also identify concessions and possible compensations. By the end of this course, you will take ownership of the method for preparing a win-win negotiation.
Course Objectives:
- Prepare realistic negotiation objectives and a win-win result
Effective Negotiation Techniques
Course Duration - 20 min
Negotiation is a cornerstone of business. Whether you negotiate with vendors, customers, or other departments in your organization, you should always work on your negotiation skills. In this course, based on recent research from the Rotman School of Management in Toronto and INSEAD, learn how to react to offers so you gain leverage in the negotiation, what behaviors will undermine negotiations and the importance of creating mutual value in win-win negotiations.
Course Objectives:
- Gain leverage in negotiations
- Identify reactions that undermine negotiation
- Create long-term value with win-win negotiating
Negotiation and Influencing People
Course Duration - 20 min
We believe negotiation and influence is an art – not a science, so you can’t script the process. You might have taken negotiation and influencing training before, but this course is different and avoids one-size fits all strategies and mainstream approaches. Master negotiators don’t shackle themselves with rigid plans. Instead, they arm themselves with the right knowledge and skills to become strategically agile. This course will give you the confidence to do this too and since everyday of your life involves some kind of negotiating, it’s well worth your time to do so.
Course Objectives:
- List the principles of good negotiation
- Describe how to effectively prepare for negotiation
- Identify the role silence plays in effective negotiation
Win-Win Negotiation
Course Duration - 5 min
Rather than think of negotiation as competition, good managers consider negotiation as a way to achieve desired outcomes through collaboration and sharing of resources. The most important aspect of negotiation is preparation. In this course you will learn how to leverage the power of negotiating by adopting a positive mindset, understanding the situation, and developing rapport. You'll also learn about preparing your BATNA and why that's important.
Course Objectives:
- Identify how negotiation is a way to achieve desired outcomes through collaboration
- Adopt a positive mindset to leverage the power of negotiation
- Prepare your BATNA
Prepare for a Win-Win Negotiation
Course Duration - 15 min
In this training course, you will learn how to prepare realistic negotiation objectives and a win-win result. You will follow a character named John as he attempts to successfully complete the client project he is organizing. This situation will show how to clarify the issues of negotiation, clarify your objectives, and prepare the negotiation and arguments. You will also identify concessions and possible compensations. By the end of this course, you will take ownership of the method for preparing a win-win negotiation.
Course Objectives:
- Prepare realistic negotiation objectives and a win-win result
Effective Negotiation Techniques
Course Duration - 20 min
Negotiation is a cornerstone of business. Whether you negotiate with vendors, customers, or other departments in your organization, you should always work on your negotiation skills. In this course, based on recent research from the Rotman School of Management in Toronto and INSEAD, learn how to react to offers so you gain leverage in the negotiation, what behaviors will undermine negotiations and the importance of creating mutual value in win-win negotiations.
Course Objectives:
- Gain leverage in negotiations
- Identify reactions that undermine negotiation
- Create long-term value with win-win negotiating
Negotiation and Influencing People
Course Duration - 20 min
We believe negotiation and influence is an art – not a science, so you can’t script the process. You might have taken negotiation and influencing training before, but this course is different and avoids one-size fits all strategies and mainstream approaches. Master negotiators don’t shackle themselves with rigid plans. Instead, they arm themselves with the right knowledge and skills to become strategically agile. This course will give you the confidence to do this too and since everyday of your life involves some kind of negotiating, it’s well worth your time to do so.
Course Objectives:
- List the principles of good negotiation
- Describe how to effectively prepare for negotiation
- Identify the role silence plays in effective negotiation
CREATIVITY
Section Duration - 5 Courses, 1 hr 26 min
Developing creativity is an essential soft skill for IT professionals operating in the digital economy, enabling them to find new solutions, generate ideas, and improve existing systems. This section demonstrates that creativity is a learnable skill for everyone, not just artists, providing simple, practical tips and exercises to cultivate a creative side and think outside the box. You will learn how to shift your habits and mental attitude to record and gather inspiration, empowering you to approach the world with a fresh perspective.
The curriculum is designed to help you balance your thinking, discussing how to effectively merge logical and creative approaches for balanced decision-making and a powerful view of the big picture. Furthermore, the modules introduce you to the Five Phases of the Creativity-to-Innovation Process, teaching you what it takes to innovate and how to craft a compelling narrative to gain stakeholder acceptance for new ideas generated by your team.
Courses in this Section:
Creativity: 01. Getting Creative
Course Duration - 6 min
Our Getting Creative course offers tips and inspiration to help cultivate and embrace your creative side. Creativity is a skill that is learned and everyone can develop it with some practice. Developing your creativity can help you see the world around you with a fresh pair of eyes. It empowers you to find new ways of doing things and improve upon existing systems or processes. In this course, we explore simple ways of promoting and nurturing your creativity. Part of our Creativity series, the Getting Creative course includes a video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Develop your creativity by changing your habits
- Utilize creative tools to help you record and gather ideas and inspiration
- Attempt new ways of doing things to bolster creativity
Creativity: 02. Logic vs. Creativity
Course Duration - 8 min
Most of us identify as either logical or creative thinkers, but it’s within our power to be both. In our Logic vs. Creativity course we discuss the components of logical and creative thinking and the benefits of using both. Discover how you can combine analytical and creative approaches and apply them to your decision-making process for best results. Part of our Creativity series, the Logic vs. Creativity course includes a video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Combine creative and logical thinking for a balanced view of the big picture
- View an idea from different perspectives with a powerful visual tool
- Devise effective solutions to overcome roadblocks in creative thinking
Creativity: 03. Techniques
Course Duration - 7 min
Take your creativity to the next level with tips from our Techniques course. We discuss five fun and useful exercises you can do to help fire up your creativity and increase your problem-solving skills in the workplace. This course offers practical tips and examples you can use to help train your brain in inspired, creative ways. Part of our Creativity series, the Techniques course includes a brief video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Employ 5 exercises to develop your creative thinking
- Generate new ideas and solutions by thinking creatively
- Improve your problem-solving skills
Five Phases of the Creativity-to-Innovation Process
Course Duration - 20 min
Do you know what it takes to innovate? This lesson will provide you with an overview of the Five Phases of the Creativity-to-Innovation Process. You will learn what happens in each phase and also receive guidance on how to persuade stakeholders to accept the innovation generated by you and your team.
Course Objectives:
- Identify the two types of innovation
- Describe the five phases of the creativity-to-innovation process
- Craft a compelling narrative to gain acceptance of an innovation
4 Ways to Boost Creativity
Course Duration - 45 min
The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.
Course Objectives:
- Define creativity
- Think outside the box
- Develop the right mental attitude
- Leverage the power of groups
- Ensure managers make it happen
Creativity: 01. Getting Creative
Course Duration - 6 min
Our Getting Creative course offers tips and inspiration to help cultivate and embrace your creative side. Creativity is a skill that is learned and everyone can develop it with some practice. Developing your creativity can help you see the world around you with a fresh pair of eyes. It empowers you to find new ways of doing things and improve upon existing systems or processes. In this course, we explore simple ways of promoting and nurturing your creativity. Part of our Creativity series, the Getting Creative course includes a video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Develop your creativity by changing your habits
- Utilize creative tools to help you record and gather ideas and inspiration
- Attempt new ways of doing things to bolster creativity
Creativity: 02. Logic vs. Creativity
Course Duration - 8 min
Most of us identify as either logical or creative thinkers, but it’s within our power to be both. In our Logic vs. Creativity course we discuss the components of logical and creative thinking and the benefits of using both. Discover how you can combine analytical and creative approaches and apply them to your decision-making process for best results. Part of our Creativity series, the Logic vs. Creativity course includes a video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Combine creative and logical thinking for a balanced view of the big picture
- View an idea from different perspectives with a powerful visual tool
- Devise effective solutions to overcome roadblocks in creative thinking
Creativity: 03. Techniques
Course Duration - 7 min
Take your creativity to the next level with tips from our Techniques course. We discuss five fun and useful exercises you can do to help fire up your creativity and increase your problem-solving skills in the workplace. This course offers practical tips and examples you can use to help train your brain in inspired, creative ways. Part of our Creativity series, the Techniques course includes a brief video lesson, downloadable student materials, and a short online quiz to check your understanding.
Course Objectives:
- Employ 5 exercises to develop your creative thinking
- Generate new ideas and solutions by thinking creatively
- Improve your problem-solving skills
Five Phases of the Creativity-to-Innovation Process
Course Duration - 20 min
Do you know what it takes to innovate? This lesson will provide you with an overview of the Five Phases of the Creativity-to-Innovation Process. You will learn what happens in each phase and also receive guidance on how to persuade stakeholders to accept the innovation generated by you and your team.
Course Objectives:
- Identify the two types of innovation
- Describe the five phases of the creativity-to-innovation process
- Craft a compelling narrative to gain acceptance of an innovation
4 Ways to Boost Creativity
Course Duration - 45 min
The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.
Course Objectives:
- Define creativity
- Think outside the box
- Develop the right mental attitude
- Leverage the power of groups
- Ensure managers make it happen
EMOTIONAL INTELLIGENCE
Section Duration - 6 Courses, 1 hr 30 min
Emotional Intelligence (EQ) is a paramount soft skill for success in the IT field, surpassing technical ability and even IQ in predicting job performance and life success. This comprehensive section is dedicated to strengthening your EQ both internally and externally. You will first master self-awareness and self-regulation, learning to recognize, understand, and control your own emotions, impulses, and biases, even practicing techniques like suspending judgment before sending an angry email.
The curriculum then shifts to developing social awareness and relationship management skills, which are crucial for success in collaborative IT environments. Learners will study empathy, learning to anticipate how others will react emotionally and encourage open communication from their team. By the end of this module, you will have the ability to effectively understand and manage the emotions of others, transforming your social interactions and enriching your professional success.
Courses in this Section:
Emotional Intelligence Explained
Course Duration - 10 min
In this module, We'll look at emotional intelligence. We'll show you how to control your own emotions, as well as some tips for understanding and reacting to the emotions of others to achieve your goals and enrich social situations.
Course Objectives:
- Determine how to recognise and control your own emotions
- Identify how to develop and use social intelligence
Boosting Emotional Intelligence
Course Duration - 20 min
Emotional Intelligence (EQ), or Emotional Quotient, is the ability to recognize, understand, and manage your own emotions, as well as be aware of and sensitive to the emotions of others. Developing EQ can improve your performance and success at work. Learn about emotional intelligence from the team at Cutting Edge who are doing an EQ workshop. They have decided that Carol needs to work on her EQ (emotional intelligence) skills. Barney gets too close to Serena and is not reading her body language. Tammy notices that Serena talks about EQ but fails to notice body language signals herself.
Course Objectives:
- Don’t block self-awareness INSTEAD: Understand your feelings and biases
- Don’t be moody or overreact INSTEAD: Manage your emotions
- Don’t be insensitive INSTEAD: Care about how others feel
- Don’t withdraw INSTEAD: Communicate and connect with people
Emotional Intelligence: Self-Awareness
Course Duration - 10 min
Be conscious of the impact that your emotional impulses have on your behaviour. Become more aware of your personal moods, emotions and drives and what causes them. Plan to avoid those situations which trigger negative emotions.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence: Empathy
Course Duration - 10 min
Consider how others are likely to react emotionally before you act. Recognise why and modify what you do accordingly. Encourage your team to be open about how they are feeling without responding to what they say negatively.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence: Self-Regulation
Course Duration - 10 min
Recognise the effect your moods are having on others. Try to control disruptive impulses, perhaps by counting to ten or breathing slowly. Try to suspend judgment and think before acting. For example, don’t send emails when you’re angry.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence
Course Duration - 30 min
You might think work is not the place for strong emotions. That it’s a place to be professional and in control. Yet in fact, emotions are everywhere and your workplace is an intensely emotional place, even if you don’t yet recognise it. Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance, and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.
Course Objectives:
- Manage the emotions of others by developing social awareness and relationship management skills
- Control your own emotions using self-awareness and self-management techniques
- Strengthen your emotional intelligence for personal and professional success
Emotional Intelligence Explained
Course Duration - 10 min
In this module, We'll look at emotional intelligence. We'll show you how to control your own emotions, as well as some tips for understanding and reacting to the emotions of others to achieve your goals and enrich social situations.
Course Objectives:
- Determine how to recognise and control your own emotions
- Identify how to develop and use social intelligence
Boosting Emotional Intelligence
Course Duration - 20 min
Emotional Intelligence (EQ), or Emotional Quotient, is the ability to recognize, understand, and manage your own emotions, as well as be aware of and sensitive to the emotions of others. Developing EQ can improve your performance and success at work. Learn about emotional intelligence from the team at Cutting Edge who are doing an EQ workshop. They have decided that Carol needs to work on her EQ (emotional intelligence) skills. Barney gets too close to Serena and is not reading her body language. Tammy notices that Serena talks about EQ but fails to notice body language signals herself.
Course Objectives:
- Don’t block self-awareness INSTEAD: Understand your feelings and biases
- Don’t be moody or overreact INSTEAD: Manage your emotions
- Don’t be insensitive INSTEAD: Care about how others feel
- Don’t withdraw INSTEAD: Communicate and connect with people
Emotional Intelligence: Self-Awareness
Course Duration - 10 min
Be conscious of the impact that your emotional impulses have on your behaviour. Become more aware of your personal moods, emotions and drives and what causes them. Plan to avoid those situations which trigger negative emotions.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence: Empathy
Course Duration - 10 min
Consider how others are likely to react emotionally before you act. Recognise why and modify what you do accordingly. Encourage your team to be open about how they are feeling without responding to what they say negatively.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence: Self-Regulation
Course Duration - 10 min
Recognise the effect your moods are having on others. Try to control disruptive impulses, perhaps by counting to ten or breathing slowly. Try to suspend judgment and think before acting. For example, don’t send emails when you’re angry.
Course Objectives:
- Become aware of your emotions, what drives them and their impact on others
- Identify and avoid triggers that illicit a negative emotional reaction
- Resolve not to respond rashly to a situation while angry or frustrated
- Listen and demonstrate empathy when dealing with others
Emotional Intelligence
Course Duration - 30 min
You might think work is not the place for strong emotions. That it’s a place to be professional and in control. Yet in fact, emotions are everywhere and your workplace is an intensely emotional place, even if you don’t yet recognise it. Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance, and life success. It’s even considered more important than IQ! This course will help you to understand emotional intelligence, both internally and externally.
Course Objectives:
- Manage the emotions of others by developing social awareness and relationship management skills
- Control your own emotions using self-awareness and self-management techniques
- Strengthen your emotional intelligence for personal and professional success
COMMUNICATION
Section Duration - 5 Courses, 1 hr 22 min
Exceptional communication skills are vital for IT professionals, transforming workplace interactions and enabling you to navigate complex professional relationships with ease. This section provides a comprehensive guide to mastering both written and verbal communication, addressing everything from technical report delivery to daily office exchanges. You will learn the essential elements of **effective email writing**, how to format long emails for digestibility, and the proper use of different communication forms (text, email, phone) in a business setting.
The core focus of this module is on enhancing your ability to handle high-stakes situations. You will gain control and confidence in having difficult conversations, whether delivering critical feedback, dealing with performance issues, or negotiating for a promotion. Furthermore, you will study **non-verbal communication signals**, including body language and **vocal cues** like tone and pitch, to ensure your message is always interpreted correctly, leading to constructive results and stronger interpersonal conflict resolution.
Courses in this Section:
Non-Verbal Communication: Types of Non-verbal Communication Signals
Course Duration - 7 min
In this topic, learners are taught several of the most common types of nonverbal communication signals and how they impact our interactions.
Course Objectives:
- Identify the different types of non-verbal communication signals
- Recognize how facial expressions, hand gestures, posture, and physical space can impact your interactions
- Explain how vocal cues like tone, pace, loudness, inflection, and pitch can change how someone feels or interprets what you've said
Effective Email Writing and Office Communication
Course Duration - 8 min
This microlearning module is all about Office Communication. In this module, you'll learn how to write effective emails, make longer emails more digestible and many more office communication tips.
Course Objectives:
- Demonstrate how to write effective emails
- Determine how to format longer emails
- Identify key office communication techniques
How to Have an Honest Conversation (Global)
Course Duration - 10 min
Some conversations can be really awkward. No-one wants to be the person to break bad news. It could be about something as trivial as leaving a crumb infested knife in the butter dish, chasing up overdue work, or even something as serious as firing an employee. Someone’s got to say it though. And if that person is you, we're here to help. This course gives you the skills you need to prepare yourself in the lead up to an honest conversation. Tips to stop you tying yourself up in knots before you've even started and steps you can take to make difficult conversations easier for everyone. And we'll even explain why you need to have these conversations in the first place.
Course Objectives:
- Identify why we need honest conversations
- Have an honest conversation
- Deal with fear and discomfort
Communication Skills: Handle Difficult Conversations With Confidence And Control
Course Duration - 27 min
Are you dealing with difficult conversations at work? Are there certain conversations you’re struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you’re already managing difficult conversations, whether they’re at home, in the office or even amongst friends, this course is for you. Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm. This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before. Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you? Having difficult conversations like this is stressful, but made easier for both parties with the right knowledge. You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways. You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease! Who is This Course For? - Leaders who need to discuss difficult topics with employees. - Professionals who deal with high-stakes situations. - Professionals who need to broach difficult subjects. - Human resource professionals who need help starting difficult conversations. - Anyone having difficult conversations with loved ones.
Course Objectives:
- Handle difficult conversations in various scenarios
- Recall the circumstances that lead to difficult conversations
- Remain calm and confident during challenging conversations
- Stay in control when starting these conversations
- Develop conversational techniques that get the results
- Convey empathy and fully understand your audience
- Build rapport in a conversation
- Focus on factual statements
Better Business Communication
Course Duration - 30 min
You probably work in a job where you occasionally have to talk to others. My condolences. Maybe someday we’ll be able to spend our entire lives in a virtual paradise where we’ll never have to put up with other people’s silly little needs – but until that day comes, it might be helpful to know how to effectively communicate with the people you work with. That’s where Better Business Communication comes in. This short training series is designed to help you take your interactions with others to the next level. With so many different forms of written, spoken, and visual communication, it can be challenging to know best practices for various situations. This series will help you excel no matter how you are communicating with your colleagues, customers, or clients. But that’s not all. Because if that were all, then this would be some pretty boring training. Fortunately, we don’t do boring. So get ready to enjoy Better Business Communication from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. Note: This course includes the modules, also available as individual courses: The Strengths (and Weaknesses) Of Different Forms of Communication The Essential Elements of Effective Written Communication Proofreading Is More Importing Than You Might Thank! The Essential Elements of Effective Verbal Communication Creating an Effective Visual Presentation
Course Objectives:
- List the advantages and disadvantages of different forms of communication (text, email, phone, etc.)
- Appreciate the importance of proofreading all written communications
- Identify successful (and unsuccessful) strategies for creating effective visual presentations
Non-Verbal Communication: Types of Non-verbal Communication Signals
Course Duration - 7 min
In this topic, learners are taught several of the most common types of nonverbal communication signals and how they impact our interactions.
Course Objectives:
- Identify the different types of non-verbal communication signals
- Recognize how facial expressions, hand gestures, posture, and physical space can impact your interactions
- Explain how vocal cues like tone, pace, loudness, inflection, and pitch can change how someone feels or interprets what you've said
Effective Email Writing and Office Communication
Course Duration - 8 min
This microlearning module is all about Office Communication. In this module, you'll learn how to write effective emails, make longer emails more digestible and many more office communication tips.
Course Objectives:
- Demonstrate how to write effective emails
- Determine how to format longer emails
- Identify key office communication techniques
How to Have an Honest Conversation (Global)
Course Duration - 10 min
Some conversations can be really awkward. No-one wants to be the person to break bad news. It could be about something as trivial as leaving a crumb infested knife in the butter dish, chasing up overdue work, or even something as serious as firing an employee. Someone’s got to say it though. And if that person is you, we're here to help. This course gives you the skills you need to prepare yourself in the lead up to an honest conversation. Tips to stop you tying yourself up in knots before you've even started and steps you can take to make difficult conversations easier for everyone. And we'll even explain why you need to have these conversations in the first place.
Course Objectives:
- Identify why we need honest conversations
- Have an honest conversation
- Deal with fear and discomfort
Communication Skills: Handle Difficult Conversations With Confidence And Control
Course Duration - 27 min
Are you dealing with difficult conversations at work? Are there certain conversations you’re struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you’re already managing difficult conversations, whether they’re at home, in the office or even amongst friends, this course is for you. Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm. This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before. Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you? Having difficult conversations like this is stressful, but made easier for both parties with the right knowledge. You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways. You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease! Who is This Course For? - Leaders who need to discuss difficult topics with employees. - Professionals who deal with high-stakes situations. - Professionals who need to broach difficult subjects. - Human resource professionals who need help starting difficult conversations. - Anyone having difficult conversations with loved ones.
Course Objectives:
- Handle difficult conversations in various scenarios
- Recall the circumstances that lead to difficult conversations
- Remain calm and confident during challenging conversations
- Stay in control when starting these conversations
- Develop conversational techniques that get the results
- Convey empathy and fully understand your audience
- Build rapport in a conversation
- Focus on factual statements
Better Business Communication
Course Duration - 30 min
You probably work in a job where you occasionally have to talk to others. My condolences. Maybe someday we’ll be able to spend our entire lives in a virtual paradise where we’ll never have to put up with other people’s silly little needs – but until that day comes, it might be helpful to know how to effectively communicate with the people you work with. That’s where Better Business Communication comes in. This short training series is designed to help you take your interactions with others to the next level. With so many different forms of written, spoken, and visual communication, it can be challenging to know best practices for various situations. This series will help you excel no matter how you are communicating with your colleagues, customers, or clients. But that’s not all. Because if that were all, then this would be some pretty boring training. Fortunately, we don’t do boring. So get ready to enjoy Better Business Communication from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. Note: This course includes the modules, also available as individual courses: The Strengths (and Weaknesses) Of Different Forms of Communication The Essential Elements of Effective Written Communication Proofreading Is More Importing Than You Might Thank! The Essential Elements of Effective Verbal Communication Creating an Effective Visual Presentation
Course Objectives:
- List the advantages and disadvantages of different forms of communication (text, email, phone, etc.)
- Appreciate the importance of proofreading all written communications
- Identify successful (and unsuccessful) strategies for creating effective visual presentations
WORKING REMOTE
Section Duration - 5 Courses, 1 hr 21 min
Mastering the soft skills necessary for working effectively from home is crucial for modern IT professionals and managers alike. This section provides comprehensive training for successful remote work, covering the adaptation of leadership styles and the implementation of robust structures to manage distant teams. Learners will acquire key strategies to optimize teleworking productivity, streamline communication, and maintain a critical work-life balance, ensuring success as a remote employee.
The curriculum also addresses the vital, but often overlooked, aspect of information security in a remote setting. You will learn to identify the common security risks associated with teleworking, such as equipment theft and hacking, and gain practical methods for minimizing and preventing security breaches. By applying these effective strategies, you will transform your remote work environment into a secure, productive, and cohesive professional space, whether you are an individual contributor or a team manager.
Courses in this Section:
Managing a Remote Team
Course Duration - 5 min
Managing a remote team can be challenging and requires you to adapt your leadership style. This modules looks at some key tips for leaders who are new to managing remote teams.
Course Objectives:
- Put a structure in place for managing a remote team
- Communicate effectively with remote employees
Remote Management: Effective Ways to Communicate with Team Members
Course Duration - 10 min
Leaders and managers know the value of working cohesively with their teams, but what makes the remote team different is that effective communication is not just recommended, but it’s a vital key to success. At the end of this training course, you will know how to communicate effectively with your remote team members. You will learn to manage a team member's activity, boost each team member, and adopt a circular view on reporting.
Course Objectives:
- Communicate effectively with your remote team members
- Implement rituals that allow the team to track its progress
- Stimulate interactions to ensure team’s commitment
Working Effectively From Home
Course Duration - 16 min
In this course, students will learn helpful strategies to support their adjustment to working effectively from a remote location. Tips are provided to help employees designate a suitable remote workspace. In addition, students will learn strategies to optimize productivity, streamline communication, and maintain a work-life balance. Students are encouraged to self-assess their level of engagement and productivity to experience success as a teleworker.
Course Objectives:
- Determine how to work in a designated work space at home
- Use strategies to optimize productivity
- Maintain a work-life balance
Working From Home: Strategies for Remote Employees
Course Duration - 30 min
When imagining telecommuting, many people envision a relaxed day of working at home in their pajamas. However, this probably isn’t the best approach. Telecommuting definitely offers a lot of freedom, but that doesn’t mean you can ignore your work responsibilities. This course will help you decide if telecommuting is a good fit for you and then provide some strategies for being effective as a remote employee.
Course Objectives:
- Assess how successful you may be as a remote employee
- Identify ways to improve your home office environment
- Create a plan for a successful schedule
Information Security: Remote Working
Course Duration - 20 min
Learn how to keep your equipment and data secure while working remotely. This course walks you through the risks of working remotely, from equipment theft to hacking and beyond, and shows you strategies for staying safe.
Course Objectives:
- Identify the security risks associated with remote working
- Minimise risk while working remotely or supervising remote workers
- Prevent security breaches while working remotely or supervising remote workers
- Determine what to consider if your security is compromised while working remotely or supervising remote workers
Managing a Remote Team
Course Duration - 5 min
Managing a remote team can be challenging and requires you to adapt your leadership style. This modules looks at some key tips for leaders who are new to managing remote teams.
Course Objectives:
- Put a structure in place for managing a remote team
- Communicate effectively with remote employees
Remote Management: Effective Ways to Communicate with Team Members
Course Duration - 10 min
Leaders and managers know the value of working cohesively with their teams, but what makes the remote team different is that effective communication is not just recommended, but it’s a vital key to success. At the end of this training course, you will know how to communicate effectively with your remote team members. You will learn to manage a team member's activity, boost each team member, and adopt a circular view on reporting.
Course Objectives:
- Communicate effectively with your remote team members
- Implement rituals that allow the team to track its progress
- Stimulate interactions to ensure team’s commitment
Working Effectively From Home
Course Duration - 16 min
In this course, students will learn helpful strategies to support their adjustment to working effectively from a remote location. Tips are provided to help employees designate a suitable remote workspace. In addition, students will learn strategies to optimize productivity, streamline communication, and maintain a work-life balance. Students are encouraged to self-assess their level of engagement and productivity to experience success as a teleworker.
Course Objectives:
- Determine how to work in a designated work space at home
- Use strategies to optimize productivity
- Maintain a work-life balance
Working From Home: Strategies for Remote Employees
Course Duration - 30 min
When imagining telecommuting, many people envision a relaxed day of working at home in their pajamas. However, this probably isn’t the best approach. Telecommuting definitely offers a lot of freedom, but that doesn’t mean you can ignore your work responsibilities. This course will help you decide if telecommuting is a good fit for you and then provide some strategies for being effective as a remote employee.
Course Objectives:
- Assess how successful you may be as a remote employee
- Identify ways to improve your home office environment
- Create a plan for a successful schedule
Information Security: Remote Working
Course Duration - 20 min
Learn how to keep your equipment and data secure while working remotely. This course walks you through the risks of working remotely, from equipment theft to hacking and beyond, and shows you strategies for staying safe.
Course Objectives:
- Identify the security risks associated with remote working
- Minimise risk while working remotely or supervising remote workers
- Prevent security breaches while working remotely or supervising remote workers
- Determine what to consider if your security is compromised while working remotely or supervising remote workers
COMMUNICATING TECHNICAL TERMS
Section Duration - 4 Courses, 2 hr 1 min
The ability to successfully translate complex information is a critical soft skill for modern IT professionals to influence non-technical stakeholders and inspire action. This section is dedicated to mastering the art of explaining concepts skillfully and crafting clear, impactful messages that bridge the technical-business gap. You will learn the essential first step of any exchange: identifying and understanding your audience to tailor content for maximum impact, ensuring your communication is always relevant and understood.
The curriculum focuses heavily on transforming numbers and jargon into engaging narratives. You will master the DataStory framework, learning how to structure an executive summary and use the unique power of story to communicate data effectively and persuade key decision-makers. Furthermore, you will receive extensive training in Writing in Plain Language, ensuring your documents and emails are easily read and acted upon by choosing the right words, organizing content logically, and using effective formatting techniques.
Courses in this Section:
Presentation Skills Basics: 01. Know Your Audience
Course Duration - 6 min
Presentation Skills Basics: 01. Know Your Audience is an elearning course designed to help you identify and understand the audience of any presentation. Before you create your presentation, there are questions you can ask yourself to sharpen the focus and tailor the content for maximum impact. This course offers a useful guide to help you determine and accomplish the specific goals of the presentation so you can connect and engage with your audience.
Course Objectives:
- Identify the intended audience of your presentation
- Deliver your content appropriately for the audience
DataStory: Explain Data and Inspire Action Through Story
Course Duration - 20 min
In DataStory, Nancy Duarte explains the unique power of stories, which make the brain light up in ways that no other form of communication does, and how using story frameworks to communicate data will encourage others to act on your recommendations. Duarte also decodes how the highest performing brands communicate with data, to teach you the most effective ways to turn your data into narratives that blend the power of language, numbers, and graphics. It’s not about visualizing data; instead, you’ll learn how to transform numbers into narratives that drive action.
Course Objectives:
- Communicate data effectively
- Craft a data point of view (DataPOV) that persuades key decision-makers
- Structure an executive summary as a DataStory
- Make data stick by making it relatable
Explaining Skillfully
Course Duration - 20 min
Explaining Skillfully is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Explaining Skillfully, the art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
Course Objectives:
- Don't be intolerant, INSTEAD: Positively engage the listener
- Don't ramble, INSTEAD: Be clear and structured
- Don't be dull and boring, INSTEAD: Maintain interest
- Don't assume they understand, INSTEAD: Ensure understanding
Writing in Plain Language
Course Duration - 1 hr 15 min
Write emails and documents that are easily read and understood We are overwhelmed with information today—in both our personal and business lives. When writing, it’s often better to get straight to the point. It’s important to maintain your professionalism and choose words that don’t waste your reader’s time. This course teaches you how to use plain language to get your point across while also addressing your reader’s needs. What do they really need to know? What do you want them to do? We’ll teach you how to think about your reader’s purpose and write for them, so they get the message and your writing does its job. Professional writer and editor Rebecca Schwartz will explain the benefits of using plain language that will meet the needs of your audience, and how to organize content to meet those needs. You’ll also learn how to choose the right words, and what tools are available to help you. You’ll even learn formatting techniques to help your readers identify important points.
Course Objectives:
- Define plain language and describe why you should want to write in plain language
- Describe your reader’s needs, taking into account state-specific literacy
- Organize your content in a way that makes it most likely to be read, understood, and acted on
- Write shorter sentences and paragraphs to serve your reader’s needs
- Choose your words wisely for both readability, consistency, and relevance to your audience
- Format your content appropriately to emphasize important points
Presentation Skills Basics: 01. Know Your Audience
Course Duration - 6 min
Presentation Skills Basics: 01. Know Your Audience is an elearning course designed to help you identify and understand the audience of any presentation. Before you create your presentation, there are questions you can ask yourself to sharpen the focus and tailor the content for maximum impact. This course offers a useful guide to help you determine and accomplish the specific goals of the presentation so you can connect and engage with your audience.
Course Objectives:
- Identify the intended audience of your presentation
- Deliver your content appropriately for the audience
DataStory: Explain Data and Inspire Action Through Story
Course Duration - 20 min
In DataStory, Nancy Duarte explains the unique power of stories, which make the brain light up in ways that no other form of communication does, and how using story frameworks to communicate data will encourage others to act on your recommendations. Duarte also decodes how the highest performing brands communicate with data, to teach you the most effective ways to turn your data into narratives that blend the power of language, numbers, and graphics. It’s not about visualizing data; instead, you’ll learn how to transform numbers into narratives that drive action.
Course Objectives:
- Communicate data effectively
- Craft a data point of view (DataPOV) that persuades key decision-makers
- Structure an executive summary as a DataStory
- Make data stick by making it relatable
Explaining Skillfully
Course Duration - 20 min
Explaining Skillfully is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Explaining Skillfully, the art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
Course Objectives:
- Don't be intolerant, INSTEAD: Positively engage the listener
- Don't ramble, INSTEAD: Be clear and structured
- Don't be dull and boring, INSTEAD: Maintain interest
- Don't assume they understand, INSTEAD: Ensure understanding
Writing in Plain Language
Course Duration - 1 hr 15 min
Write emails and documents that are easily read and understood We are overwhelmed with information today—in both our personal and business lives. When writing, it’s often better to get straight to the point. It’s important to maintain your professionalism and choose words that don’t waste your reader’s time. This course teaches you how to use plain language to get your point across while also addressing your reader’s needs. What do they really need to know? What do you want them to do? We’ll teach you how to think about your reader’s purpose and write for them, so they get the message and your writing does its job. Professional writer and editor Rebecca Schwartz will explain the benefits of using plain language that will meet the needs of your audience, and how to organize content to meet those needs. You’ll also learn how to choose the right words, and what tools are available to help you. You’ll even learn formatting techniques to help your readers identify important points.
Course Objectives:
- Define plain language and describe why you should want to write in plain language
- Describe your reader’s needs, taking into account state-specific literacy
- Organize your content in a way that makes it most likely to be read, understood, and acted on
- Write shorter sentences and paragraphs to serve your reader’s needs
- Choose your words wisely for both readability, consistency, and relevance to your audience
- Format your content appropriately to emphasize important points
Essential Career Skills Pack
Productivity and Time Management
Course Duration - 30 min
It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? This course will explain how to plan and prioritize tasks, so that we can make the most of the limited time we have. By using the time-management techniques in this course, you can improve your ability to function more effectively – even when time is tight and pressures are high. So, by the end of the course you will have the knowledge, skills and confidence to be an effective manager of your time.
Course Objectives:
Course Objectives:
- Set your priorities to better manage your time
- Improve your productivity by sharpening your focus and multitasking effectively
Detailed Course Outline:
Detailed Course Outline:
- Productiity & Time Management
- Prioritization
- Getting Things Done
- Procrastination
- Multitasking & Focus
- Summary
Basic Digital Skills
Course Duration - 13 min
With the rise of digital transformation and technology, having a basic digital literacy is essential for all types of jobs, regardless of the industry. To stay competitive and be successful in the workplace, enhancing your digital skills should be a top priority.
Course Objectives:
Course Objectives:
- Recall the essential digital skills framework
- Elaborate on the toolkit of essential digital skills
- Identify how to develop or improve your digital skills
Detailed Course Outline:
Detailed Course Outline:
- The Essential Digital Skills Framework
- The Toolkit of Essential Digital Skills
- Developing Digital Skills
- Summary
4 Ways to Boost Creativity
Course Duration - 30 min
The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.
Course Objectives:
Course Objectives:
- Define creativity
- Think outside the box
- Develop the right mental attitude
- Leverage the power of groups
- Ensure managers make it happen
Detailed Course Outline:
Detailed Course Outline:
- What is Creativity at Work?
- Learn to Think Outside the box
- Develop the Right Mental Capacity
- Laverage the Power of Groups
- Ensure Managers Make It Happen
- Summary
The 11 Essential Career Soft Skills
Course Duration - 1 hr 10 min
Soft Skills are the traits, characteristics, habits, and skills needed to survive and thrive in the modern work world. Soft skills aren't usually taught in school, but you will learn them all here in this course. Are you someone that other people in your organization and industry like to work with, collaborate with and partner with? Are you seen as a valuable asset to any new project that comes along?
This soft skills training course will teach you how to develop the skills that can make the difference between a lackluster career that tops out at middle management versus one that lands you in the executive suite. Or to wherever you define career success. So many soft skills seem like common sense at first glance, but they are not commonly applied by most workers. This soft skills training course will give you an edge over your competitors. It will also make your job, your career and your life more rewarding and enjoyable.
Course Objectives:
Course Objectives:
- Understand how to be a great communicator
- Become a stronger listene
- Appear professional to co-workers and bosses of all ages
- Avoid common career blunders that often end careers
- Manage expectations for bosses and colleagues
- Position yourself for promotions
- Make technology your asset, even if you are afraid of technology
- Avoid the Not My Job Syndrome
- Develop EQ to Match Your IQ
- Develop leadership qualities
Detailed Course Outline:
Detailed Course Outline:
- Introduction
- The Soft Tech Savvy Way to Always Be Essential
- Not My Job, And I Am Happy to Do It
- You Can Become a Master Communicator
- Feedback Video for The 11 Essential Career Soft Skills
- Become a Leader Without the Title or Formal Authority
- Your EQ Will Beat a Higher IQ
- Building Your Winning Team
- Make Every One of Your Seconds Count
- Unleash Your Inner Anthony Robbins
- Avoid Being Uncool
- Clothes Can Still Make or Break Your Career
- Conclusion The 11 Essential Career Soft Skills
- Extra: Developing Your Career Secret Sauce
Course FAQs
What Are Problem Solving Skills for IT Professionals?
Problem solving skills are essential for IT professionals in order to identify and address issues that arise in the workplace. It is important for IT professionals to have a solid understanding of how to approach problem solving, as it is an integral part of their daily job responsibilities.
The first step in problem solving is defining the issue or challenge at hand. This involves gathering information from stakeholders, understanding the issue from different points of view, and using analytical skills to identify patterns. Once the problem has been clearly defined, IT professionals can then move on to determining the root cause. This can involve gathering data, analyzing system logs and diagnosing hardware or software issues.
Once the root cause is established, it is then time to generate possible solutions. This involves using creative thinking and critical analysis to brainstorm potential strategies for resolving the issue. Once several options have been generated, IT professionals can evaluate each of them to find the most appropriate solution for the situation.
After a solution has been chosen, it is important for IT professionals to implement it in a timely and effective manner. This can involve coordinating with other departments, ensuring that all resources are available, and managing any changes to the system or processes. Once the solution has been implemented, IT professionals must also monitor its progress in order to ensure it is providing the desired results in a timely fashion.
Problem solving is an important skill for IT professionals to possess, as it allows them to quickly and effectively identify and address challenging issues. When approaching problem solving in the workplace, IT professionals should be aware of their own expectations for success, as well as the expectations of their employer. By maintaining these guidelines, IT professionals can successfully apply problem solving skills to any situation that arises.
What Are Decision Making Skills for IT Professionals?
IT professionals must have superior decision making skills to be successful in their field. In today’s rapidly changing technology environment, it is essential for IT professionals to make well-informed and timely decisions that are based on sound reasoning.
Effective decision making requires a combination of research, analysis, and the identification of potential risks and opportunities. It is important to consider the long-term ramifications of each option before committing to a course of action. Additionally, IT professionals must remain open to alternative solutions and be willing to adjust their plans accordingly.
To achieve decision making excellence, IT professionals should strive for clarity in their thought process and ensure that decisions are based on accurate information. They should also take time to step back and assess the situation from different angles. IT professionals should conduct regular self-assessments to gauge their own decision making capabilities and identify areas for improvement.
By honing their decision making skills, IT professionals can be better prepared to handle complex situations and make sound decisions that will lead to success in their chosen field.
What Are Strategic Thinking Skills for IT Professionals?
Strategic thinking is an integral skill for IT professionals. It involves the capacity to understand and assess all of the available information, determine what is truly important, and make decisions that will have a positive impact on the organization's future. As strategic thinkers, IT professionals must be able to anticipate risks and opportunities in order to identify, evaluate, and create plans to address them.
The components of strategy include the vision, mission, and objectives of the organization as well as the strategies and tactics for achieving them. These elements must be assessed in order to develop a comprehensive plan that will support the success of the organization. Understanding these components is essential to strategic thinking for IT professionals.
Through developing and honing strategic thinking skills, IT professionals can ensure that their work is an asset to the organization they serve. By gaining an understanding of all of the available information and anticipating risks and opportunities, IT professionals can contribute to creating plans that will support the mission of their organizations. Strategic thinking skills are essential for IT professionals who want to ensure that their work is making a meaningful impact.
What Are Negotiation Skills for IT Professionals?
Negotiation skills are essential for IT professionals, as they are often tasked with bringing stakeholders from different backgrounds and perspectives to a common ground. Negotiating involves finding solutions that are mutually beneficial for all parties, which can be an incredibly powerful tool in the IT space.
The “win-win” approach is a popular way to negotiate, in which both parties come away from the negotiation with something they can agree on. This method is great for building relationships and creating a positive atmosphere. It involves focusing on interests rather than positions, investing in mutual problem-solving solutions and aiming for an agreement that everyone can benefit from.
Effective negotiation techniques allow IT professionals to communicate their needs in a clear and concise manner. This includes understanding the other parties' points of view, listening carefully to what they have to say, and presenting facts, evidence and data to support their position. Negotiation also involves having an open mind and being willing to compromise, as well as having the ability to think on your feet and come up with creative solutions.
Negotiation is also about influencing people and getting them to buy into your ideas, even if they don’t initially agree. IT professionals must be able to empathize with others and understand their perspective before presenting their own point of view. They should be prepared for objections and be able to respond in a confident manner that shows their knowledge and expertise.
Negotiation skills are essential for IT professionals in order to facilitate successful agreements and navigate disputes in a positive manner. It is important for IT professionals to be confident communicators and skilled negotiators who can recognize the interests of different stakeholders, come up with mutually beneficial solutions and influence people through persuasive arguments.
What Are Creativity Skills for IT Professionals?
Creativity skills are essential for IT professionals in a rapidly changing industry. By learning to think outside the box, IT professionals can develop creative solutions and improve their problem-solving abilities. Creativity can be nurtured through an understanding of logic versus creativity techniques, as well as five phases that form the creativity-to-innovation process. IT professionals can also benefit from fostering an environment of creativity and innovation in the workplace. Here are a few ways to boost creativity:
- Brainstorming – This technique encourages people to think freely and come up with ideas without judgement or criticism.
- Problem Solving – Encouraging team members to identify solutions to problems helps foster creative thinking.
- Trial and Error – Experimenting with different approaches can help IT professionals identify new ways of doing things.
- Working Collaboratively – Working together on ideas can lead to improved problem solving, a greater exchange of knowledge and creative solutions.
By developing their creativity skills, IT professionals are able to find innovative solutions that will help them succeed in the ever-changing IT industry.
Creativity skills are invaluable for IT professionals and can be nurtured through understanding logic versus creativity techniques, the five phases of the creativity-to-innovation process, an environment of fostering creativity and innovation, as well as brainstorming, problem solving, trial and error, and working collaboratively. With this knowledge, IT professionals can feel confident in their ability to come up with unique, creative solutions for their organization.
By investing time into developing creativity skills, IT professionals can help ensure the success of their organization by creating innovative ideas and solutions that will keep them ahead of the competition. The benefits of encouraging creativity and innovation in the workplace are endless, so start fostering creativity today.
What Is Emotional Intelligence for IT Professionals?
Emotional intelligence (EI) is a key factor for success in IT professionals, allowing them to better understand how their actions and decisions can affect other team members and stakeholders. It also helps IT professionals to communicate more effectively with colleagues, customers, and clients.
EI is typically divided into four main components: self-awareness, self-management, social awareness, and relationship management. Self-awareness involves understanding one’s own emotions and reactions to different situations. It includes being aware of how others perceive your actions or words and the impact they have on them.
Self-management is about developing the ability to control and regulate one's emotions in order to manage them effectively. Social awareness is the ability to understand the emotions and needs of others, while relationship management involves creating strong connections with other people by being empathetic and understanding their needs.
Boosting emotional intelligence for IT professionals can involve taking time to reflect on one's own thoughts and feelings, as well as those of others in order to better understand their perspectives. It also involves being mindful of one’s own actions and reactions, and developing techniques to manage emotions when they become overwhelming or difficult. IT professionals can practice active listening and seek feedback from colleagues in order to gain insight into how their words and behaviors are perceived by others.
By honing emotional intelligence, IT professionals can become better communicators and have improved relationships with colleagues, customers, and clients. This can lead to more effective decision-making and higher team morale overall. Improving emotional intelligence for IT professionals is an important step towards becoming successful in the industry.
What Are Communication Skills for IT Professionals?
IT professionals need to have strong communication skills in order to be successful. Being able to communicate effectively with colleagues, customers and vendors is a must for any IT professional. It requires the ability to clearly articulate ideas and information as well as actively listen to others’ contributions.
Effective email writing is an important part of effective office communication for IT professionals. It requires being clear and concise, but also using the right tone to convey your message. Nonverbal communication is an important part of office communication as well; understanding body language can help you effectively communicate with others in the workplace.
When it comes to difficult conversations, it's important for IT professionals to have a confident, controlled and calm approach when engaging in dialogue. Being able to handle these conversations can go a long way to building better business communication between colleagues, customers and vendors. It is also important for IT professionals to be honest in their communication with others; this will help build trust and ensure that everyone involved feel respected and heard.
Having strong communication skills is essential for IT professionals. Being able to express ideas and information clearly, understand body language and handle difficult conversations in a confident way are all important components of successful communication for IT professionals. With these skills, IT professionals can build better relationships with colleagues, customers and vendors which will ultimately lead to success in their profession.
What Are Remote Working Skills for IT Professionals?
Remote working can provide a number of advantages for IT professionals, including increased flexibility and decreased costs. However, it also requires specific skills in order to be successful. Here are some tips on how IT professionals can use remote working to their advantage:
1. Managing A Remote Team: As an IT professional, you’ll need to have the skills to successfully manage a remote team. This includes setting clear goals, establishing expectations, and providing feedback. Communication is key when managing a remote team – use video conferencing tools, email, or other online communication systems to stay in touch with your team members.
2. Effective Ways To Communicate With Team Members: It’s important to consider how best to communicate with your remote team members. Establish clear expectations and rules of engagement, such as when team members should be available for calls or emails, what the team’s workflow looks like, etc. Foster open communication between team members – use video conferencing tools to share ideas and ensure everyone is on the same page.
3. Working Effectively From Home: Remote working requires self-discipline and organization in order to be successful. Create a dedicated workspace in your home, establish a routine, and set aside specific times for work. Make sure you take regular breaks throughout the day – this will help keep you focused and productive.
4. Working From Home: Strategies for Remote Employees: It’s important to find ways to stay engaged and motivated when working from home. Utilize collaboration tools such as Slack or Trello, join virtual networking groups or participate in online forums, and set regular check-ins with your team members to make sure everyone is on the same page.
5. Information Security: Remote Working: One of the key challenges of remote working is information security. It’s important to make sure all data and communications are encrypted, and that only authorized personnel have access to sensitive information. It’s important to use secure VPNs when accessing company networks outside of the office.
By developing these remote working skills, IT professionals can take advantage of many of the benefits that come with a remote work environment. With the right tools and strategies in place, teams can stay productive and connected – even when everyone is working from different locations. However, it’s important to consider the potential security risks associated with remote working and take the necessary steps to ensure data is safe. With the right skills in place, IT professionals can make the most of their remote working experience.
What Are Communicating Technical Terms Skills?
Communicating technical terms requires a particular set of skills. It is important to identify the audience and their level of knowledge before starting any communication. Developing an understanding of the key concepts and how they relate to one another will be essential for providing clear, concise, and meaningful explanations. In addition, visual aids such as diagrams or charts can help to simplify complex technical terms and concepts.
Technical discussion should be tailored to the audience’s level of understanding in order to make it easier for them to comprehend. The use of analogies and examples can help bridge the gap between abstract theories and practical applications. When presenting technical information, it is important to focus on the impact it will have on the audience. The goal should be to make the presentation both engaging and memorable in order to maximize understanding and retainability.
When done effectively, communicating technical terms can be a powerful tool for conveying information and increasing knowledge on a subject matter. By taking the time to understand your audience’s level of experience and tailoring the presentation accordingly, you can ensure that your message resonates with the intended audience. Utilizing visual aids and examples to simplify complex concepts is also key for delivering impactful presentations. With these elements in mind, communicating technical terms can be an effective and successful endeavor.
Related Business Management Information:
How Much Do Business Management Training Courses Cost?
Self-Paced Business Management eLearning courses cost $200 at the starting point per student. Group purchase discounts are available.
What Business Management Skills Should I Learn?
A: If you are wondering what Business Management skills are important to learn, we've written a Business Management Skills and Learning Guide that maps out Business Management skills that are key to master and which of our courses teaches each skill.
Where Can I Learn More About Business Management?
Business Management Blogs
- Business Management blog - Keap
- Business Administration and Management Blog | TUW
- Harvard Business Review - Ideas and Advice for Leaders
- Stories, Insights, and News | Business Management - edX Blog
Business Management User Groups
Business Management Online Forums
Explore Management Training Classes Near Me:
Certstaffix Training offers self-paced eLearning courses for Business Management, ideal for those looking for convenient and flexible learning options. With these online classes, you can save time trekking to and from a physical class location by taking courses remotely. Have the ability to learn when it's most convenient for you with our eLearning courses – no more worrying about searching for "Business Management classes near me" and commuting long distances. Take advantage of our online Business Management classes today to get the education you need quickly. Start learning today and see how Certstaffix Training can help you reach your goals.
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