Microsoft Dynamics - eLearning Bundle Course



Course Details:

Length: 6 courses

Access Length: 6 months

Price: $475/person (USD)

Bulk Pricing: 10+ Contact Us

Course Features:

Instant Access After Purchase

Lecture by Recorded Video

Stop and Start as Needed

Certificate of Completion

Software Lab Included?: No

Delivery Method:

Self-Paced Online

Individuals and Groups
@ Your Location

 

Course Overview

This eLearning bundle includes these Microsoft Dynamics courses:

  • Getting Started with Dynamics 365 Customer Engagement
  • Customizing and Administering Microsoft Dynamics CRM

Also Included - 4 Courses: An Essential Career Skills Pack with 4 courses in key areas for career management and growth, including Time Management, Digital Skills, Creativity and Soft Skills.


How it Works

This course is a self-paced learning solution to fit your own schedule. Certstaffix Training eLearning courses you take on your own schedule in a web browser.


  • Learn at your own pace - Start and stop as it is convenient for you. Pick up where you left off.
  • Lecture utilizing video and recorded screen shots
  • 6 month subscription length
  • Instant Access After Purchase

Have more than 10 students needing this course? Contact Us for bulk pricing.

 

Course Notes

This is a lecture only eLearning course. If you wish to practice with hands-on activities, you must provide the software and environment.

Languages:
  • Audio/Video: American English
  • Subtitles (Closed Caption): No
Key Features:
  • Video
  • Audio Narration

Course Topics

Getting Started with Dynamics 365 Customer Engagement - 2 hrs 11 min

Microsoft Dynamics 365 Customer Engagement is currently one of the most successful Customer Relationship Management platforms in the market. It is capable not only of the typical Salesforce automation functionality, but it can also serve various other purposes. This flexibility, along with its various deployment options, makes it a very enticing proposition for businesses of any size.

We focus on the main types of licensing option available for Microsoft Dynamics 365 Customer Engagement. We look at the requirements for each option, and how to choose the right one. You will then learn about core platform structure. We look at the entities, relationships, modules, and internal structure of the platform.

Throughout this course we create a trial online environment for use during the course, look at out-of-the-box functional modules, and get a better understanding of the main platform components.

By the end of the course, you will be able to use proper terminology, communicate effectively with system implementers, and understand the relationships between the various technical and functional elements.

  • Host Dynamics 365 on-premise
  • Host Dynamics 365 with third-party hosting providers
  • Leverage Dynamics 365 Online
  • Discover the core components of the Dynamics 365 platform
  • Explore the concept of entities
  • Delve into the concept of modules

 

Customizing and Administering Microsoft Dynamics CRM - 3 hrs 43 min

This course shows you how to create new entities that store various details for your business and build forms to ease up data management for users of the CRM. We also explore other features such as building new business processes, creating business rules, and validations to ensure that quality data is stored in the system. Moving on, we show you how to administrate the CRM by enabling user access, setting up data security, and doing other common configurations. We also show you how to provide a better help experience for users with guided help, and finally, we look at the various aspects of enabling customized processes for phones and businesses. While covering all of these topics, we’ll also talk about the best practices you should follow to ensure great overall system performance.

  • Define the concepts of customization and administration
  • Decide which business process option to choose from of the various available ones, and when
  • Identify security concepts to ensure the right people have access to the right data
  • Visualize CRM data with customized dashboards, charts, and views
  • Change the look and feel of the CRM and make it more personalized for your organization
  • Customize features that are available for mobile and tablet clients
  • Use the xRM platform and see how to extend the CRM capabilities with it



Essential Career Skills Pack:

Productivity and Time Management - 30 minutes

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? This course will explain how to plan and prioritize tasks, so that we can make the most of the limited time we have. By using the time-management techniques in this course, you can improve your ability to function more effectively – even when time is tight and pressures are high. So, by the end of the course you will have the knowledge, skills and confidence to be an effective manager of your time.

Basic Digital Skills - 13 minutes

With the rise of digital transformation and technology, having a basic digital literacy is essential for all types of jobs, regardless of the industry. To stay competitive and be successful in the workplace, enhancing your digital skills should be a top priority.

4 Ways to Boost Creativity - 30 minutes

The digital economy is opening up ways for everyone to be creative. It doesn’t just mean being artistic – it’s more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.

The 11 Essential Career Soft Skills - 1 hour 10 minutes

Soft Skills are the traits, characteristics, habits, and skills needed to survive and thrive in the modern work world. Soft skills aren't usually taught in school, but you will learn them all here in this course. Are you someone that other people in your organization and industry like to work with, collaborate with and partner with? Are you seen as a valuable asset to any new project that comes along?

This soft skills training course will teach you how to develop the skills that can make the difference between a lackluster career that tops out at middle management versus one that lands you in the executive suite. Or to wherever you define career success. So many soft skills seem like common sense at first glance, but they are not commonly applied by most workers. This soft skills training course will give you an edge over your competitors. It will also make your job, your career and your life more rewarding and enjoyable.



Course FAQs

This training is a self-paced eLearning course that you have access to for 6 months after purchase.







Related Microsoft Dynamics Information:

Self-Paced Microsoft Dynamics eLearning courses cost $475 at the starting point per student. Group purchase discounts are available.







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