Microsoft Outlook - Level 1 Course

Course Details:

Length: 1 day

Price: $275/person (USD)

Bundle & Save: View Bundle

Group Price: Request Quote

Training Reviews

Course Features:

Live Instructor Teaching

Certificate of Completion

Digital Badge

Courseware: Print

Free 6 Month Online Retake

Hands-On Learning?: Yes

Software Lab Included?: Yes

Delivery Methods:

Live Online

Individuals and Groups
@ Your Location

Onsite for Teams

Group Teams
@ Your Organization

This is an instructor-led course. It is taught by an instructor live online or at organizations for groups.
For team training, we can teach onsite at your office or private live online.


Course Overview

Learn the basic features of Microsoft Outlook and get more done quickly. Learn about: Outlook Basic, Outlook Modules, Sending/Receiving Email, Contacts, Calendaring, Tasks and Customizing the Interface.

Register Early: Registration Deadline is 2 Weeks Prior to Class Start.

Course Notes

Versions That Can Attend: Desktop Version of Office 2021, 365, 2019, 2016 (Microsoft Windows PC or Macintosh)
Course Taught With: Desktop Version of Office version 2016 (Microsoft Windows PC) Software and Courseware

Knowledge Prerequisites

• To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to start programs, switch between programs, locate saved files, close programs, and use a browser to access websites. You can obtain this level of skills and knowledge by taking the Windows for End Users Course.

Suggested Follow-Ons

Outlook - Level 2

Related Certifications

MOS: Microsoft Outlook Association Certification

Certification Notes: Certification exams are administered by third party testing companies. Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact the corresponding testing provider to take a certification exam.


Course Topics

Chapter 1: Outlook Basics 3
Start Outlook 4
Work in the Outlook user interface 5
Sidebar: About Office 6
Identify app window elements 8
Sidebar: Tell me what you want to do 15
Work with the ribbon and status bar 15
Sidebar: Adapt procedure steps 18
Manage Office and Outlook settings 22
Sidebar: Microsoft account options 24
Skills review 28
Practice tasks 29

Chapter 2: Explore Outlook modules 31
Work in the Outlook app window 32
Work with items 32
Switch among modules 34
Work in the Mail module 36
Folder Pane content 36
Ribbon tabs 39
Content area views 41
Sidebar: Display conversations 47
Message windows 47
Sidebar: Draft responses in the Reading Pane 53
Sidebar: The Backstage view of a message 54
Work in the Calendar module 55
Ribbon tabs 56
Calendar item windows 57
Work in the People module 59
Ribbon tabs 60
Contact record windows 61
Work in the Tasks module 63
Ribbon tabs 64
Task windows 64
Skills review 65
Practice tasks 66

Chapter 3: Send and receive email messages 71
Create and send messages 72
Create messages 73
Troubleshoot message addressing 78
Save and send messages 82
Sidebar: Send from a specific account 84
Attach files and Outlook items to messages 88
Sidebar: New mail notifications 95
Display messages and message attachments 96
Display message content 96
Display attachment content 98
Display message participant information 103
Respond to messages 108
Sidebar: Resending and recalling messages 112
Skills review 115
Practice tasks 116

Chapter 7: Store and access contact information 217
Save and update contact information 218
Create and modify contact records 219
Sidebar: Contact record sources 220
Sidebar: Conform to name and address standards 225
Communicate with contacts 231
Sidebar: Create custom contact record fields 232
Initiate actions from contact records 233
Select message recipients from address books 235
Sidebar: Link contact records 238
Display different views of contact records 238
Sidebar: Modify the settings of any view 243
Print contact records 245
Skills review 251

Chapter 9: Manage scheduling 291
Schedule appointments and events 292
Sidebar: Add holidays to your calendar 296
Convert calendar items 298
Configure calendar item options 300
Schedule and change meetings 306
Respond to meeting requests 314
Display different views of a calendar 316
Sidebar: Use the Date Navigator 320
Skills review 323
Practice tasks 324

Chapter 11: Track tasks 369
Create tasks 370
Create task items 370
Create tasks from Outlook items 379
Manage tasks 381
Update tasks 382
Remove items from your task list 385
Manage task assignments 387
Assign tasks to other people 387
Respond to task assignments 391
Display different views of tasks 393
Display tasks in the Tasks module 393
Sidebar: Outlook Today 396
Display tasks in other modules 399
Skills review 401
Practice tasks 402

Chapter 12: Manage window elements 407
Personalize the Outlook app window 408
Configure the Folder Pane 409
Configure the Navigation Bar 411
Display module peeks 412
Configure the Reading Pane 414
Customize the Quick Access Toolbar 416
Customize the ribbon 420
Customize user interface fonts 425
Skills review 431
Practice tasks 432

Course FAQs

What Are the Available Class Formats?

This course is taught by a live instructor and is available in two class formats:

  1. Live Online for Individuals
  2. Onsite/Online for Private Groups

What Are Microsoft Outlook Layout Basics?

Microsoft Outlook layout basics include the Inbox, Calendar, Contacts, Tasks, and Notes sections. In addition to these basic sections, you can also access Outlook options such as Settings and Mail Rules. To navigate between the different sections of Outlook effectively, it is important to understand how they are laid out.

  • The Inbox contains all emails you have received, as well as your drafts and sent items. You can sort by sender, subject line, or date. To view the contents of an email, simply click on it.
  • The Calendar section of Outlook is a great tool for managing appointments, setting reminders, and organizing events. It allows you to quickly add new events and view existing ones.
  • The Contacts section allows you to store contact information for people with that you communicate often. You can add new contacts, delete existing contacts, and search for contacts quickly.
  • The Tasks section is a great way to keep track of any tasks or assignments that need to be completed. You can assign due dates and prioritize tasks, as well as mark them as completed.
  • The Notes section of Outlook is a useful tool for quickly jotting down ideas, thoughts, and other important items. It is easy to add new notes and find existing ones.

Knowing how to navigate effectively between the different sections of Outlook will help you to make the most out of this powerful program.

What Are Microsoft Outlook Modules?

Microsoft Outlook is a powerful organizational tool that comes with several modules. These modules provide features to help you manage emails, contacts, calendars, tasks, and more. The following are the main Microsoft Outlook modules:

  • Mail Module: Manage emails from multiple accounts in one place. Includes rules for organizing messages and archiving older emails.
  • Calendar Module: Manage events, appointments, and meetings in one place. Includes options to set reminders and alerts for upcoming events.
  • Contacts Module: Store contact information, including addresses, phone numbers, and email addresses. Also includes the ability to create groups of contacts for the quick distribution of messages or emails.
  • Tasks Module: Create and manage lists of tasks and assign them to other individuals. Includes options to set reminders and due dates for tasks.
  • Notes Module: Store notes related to contacts, projects, or events. This can be used as a reference tool when needed.

These modules are designed to help you organize and manage your emails, contacts, calendars, tasks, and more in one easy-to-use program. With each module providing a different set of features, you can customize Outlook to fit your organizational needs. Additionally, you can use various features within each module to further tailor the way you work with Microsoft Outlook. By taking advantage of all the modules and features available, you can increase your productivity and better manage your data. With Microsoft Outlook as a powerful organizational tool, you'll be able to do more in less time.

What Are Microsoft Outlook Sending and Receiving Functions?

Microsoft Outlook is a powerful email and personal information management program that provides users with efficient ways to manage their data. The sending and receiving functions of Microsoft Outlook make it easy for users to stay connected with coworkers, family, friends, and customers.

The sending function in Microsoft Outlook allows you to easily send emails on the go or from the comfort of your own home. You can compose, edit, and attach documents to outbound emails with just a few clicks. Additionally, you can use Outlook’s contact list to quickly select individuals or groups from your address book and send them an email without having to type in their addresses every time.

The receiving function in Microsoft Outlook is just as convenient. All incoming emails are organized into folders that you have specified, allowing you to quickly retrieve and review them in one place. The tool also provides a “junk mail” folder for easy filtering of unwanted messages. Additionally, the program comes with several rules and settings that let you customize how you organize your inbox and filter out unwanted messages.

Overall, the sending and receiving functions of Microsoft Outlook make it an invaluable tool for staying connected with colleagues, family, friends, and customers. With its powerful features and intuitive design, you can send emails quickly and easily while keeping your inbox organized and free from clutter.

What Are Microsoft Outlook Contacts Functions?

Microsoft Outlook Contacts can be used to store contact information like email addresses, phone numbers, and pictures. This makes it easy to quickly search for contacts while also having a comprehensive list of all your contacts at your fingertips. It's also possible to group similar contacts which make categorizing them easier when sending out emails or other messages.

Furthermore, Outlook Contacts allows users to sync their contact list with other devices, such as an iPhone or Android device. This makes it easier to quickly transfer contacts from one device to another without having to manually enter the same information multiple times. In addition, Outlook Contacts integrates seamlessly with Microsoft Office applications like Word or Excel and can be used to quickly access contacts when needed.

Ultimately, Microsoft Outlook Contacts provides users with a powerful and reliable way to store and manage their contacts.

What Is Microsoft Outlook Scheduling Management?

Microsoft Outlook Scheduling Management is a tool designed to help businesses streamline and automate their calendar management. The program is an intuitive system that works with Microsoft Exchange Server, allowing staff to manage multiple calendars from a single interface. With this feature-rich application, users can arrange meetings or appointments, schedule resources, and services, track the availability of personnel or resources, and share calendars with others. This powerful tool also allows users to set up automatic reminders for upcoming events or tasks, as well as send out personalized notifications through email or text messages.

Through Microsoft Outlook Scheduling Management, organizations can ensure that all their internal operations are running smoothly and efficiently. By simplifying the process of keeping multiple schedules in sync, businesses can save time, reduce costs and improve their overall productivity. With its rich feature set, this powerful scheduling tool is an invaluable asset for organizations that are looking to maximize the efficiency of their operations.

What Is Microsoft Outlook Task Tracking?

Microsoft Outlook Task Tracking is a feature within the Microsoft Outlook platform that allows users to easily manage and keep track of tasks. It provides users with the ability to create and assign tasks, set deadlines, mark when tasks are completed, and more. With this feature, users can also contact collaborators on shared tasks, view task status reports in real time, and keep updated with progress alerts. Task Tracking provides users with the ability to stay organized and work efficiently, thus improving overall productivity. Overall, Microsoft Outlook Task Tracking is a valuable tool for businesses that need an efficient way to manage tasks.

By taking advantage of this feature, teams can easily collaborate on tasks as well as monitor progress with detailed reports and alerts. This will help organizations stay on top of their tasks while saving time and money in the process. Microsoft Outlook Task Tracking is an invaluable tool for any business that wants to get the most out of its resources. By using this powerful feature, organizations can maximize their efficiency and productivity to reach greater heights of success.

What Is Window Element Management in Microsoft Outlook?

Window Element Management in Microsoft Outlook is a feature that allows users to customize how their inbox appears. This includes the ability to organize, hide, and rearrange different parts of their mailbox window, such as message list view, preview pane, and folder list. Through Window Element Management, users can configure the size and position of each element within their mailbox window, enabling them to create a workspace that best suits their needs. Additionally, Window Element Management allows users to save their customized settings to quickly switch between different layouts as needed. With this powerful feature, Microsoft Outlook gives users the flexibility and control necessary for improved productivity and efficiency.

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