Registration - Mastering De-escalation and Conflict Resolution eLearning Bundle - Certstaffix Training
Registration
| Registration Fee: $850.00 (USD) | Register |
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Event Overview
The Mastering De-escalation and Conflict Resolution eLearning Bundle consists of 39 Video Lectures grouped in 7 topics:
- DE-ESCALATION
- DE-ESCALATION ONLINE AND OVER THE PHONE
- DE-ESCALATION DURING THE COVID-19 PANDEMIC
- BODY LANGUAGE
- NAVIGATING CONFLICT
- ACTIVE LISTENING
- EXPRESSING EMPATHY
De-escalation is a behavior that is intended to prevent escalation of conflicts. It may also refer to approaches in conflict resolution. People may become committed to behaviors that tend to escalate conflict, so specific measures must be taken to avoid such escalation. In almost any workplace, it's common to experience conflict and aggressive behavior. Dealing with difficult people and situations is a skill that should be prioritized and educated to employees. This curated list of courses will teach learners how to recognize, defuse, and control aggressive conflict through active listening, empathy, understanding, and thoughtful communication.
Also Included - 4 Courses: An Essential Career Skills Pack with 4 courses in key areas for career management and growth, including Time Management, Digital Skills, Creativity and Soft Skills.
Course Features:
Instant Access After Purchase
Lecture by Recorded Video
Stop and Start as Needed
Certificate of Completion
Software Lab Included?: N/A
How it Works
This course is a self-paced learning solution to fit your own schedule. Certstaffix Training eLearning courses you take on your own schedule in a web browser.
- Learn at your own pace - Start and stop as it is convenient for you. Pick up where you left off.
- Lecture utilizing video and recorded screen shots
- 6 month subscription length
Have more than 10 students needing this course? Contact Us for bulk pricing.